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Bemobi accelerates growth in the fourth quarter and announces a new dividend policy, which plans to distribute 200 million reais

Bemobi(BMOB3), a leader in the specialized payment solutions sector, which already serves 10 of the 15 largest recurring service companies in the country, announced on Thursday, the 20th, to the Securities and Exchange Commission (CVM) its financial results for the fourth quarter of 2024. The period was the one with the highest growth in the last 9 quarters, both in Net Revenue and Adjusted EBITDA (earnings before interest, taxes, depreciation, and amortization), with growth across all 4 business segments. The period also marks the gaining of traction in payment initiatives, with increased penetration among existing customers and the addition of new clients, including Copel, the sixth energy distributor to become a Bemobi client. One of the few Brazilian multinationals in the technology sector, the company currently has over 1,475 clients, including 149 large companies (with sales exceeding 500 million reais) and 1,326 medium-sized companies (with sales below 500 million reais), spread across 58 countries.

"This quarter we reported the largest expansion in recent years, with accelerated growth compared to previous quarters. The year 2024 was a return to our sustainable growth, supported by the continuous gain of traction in the Payments vertical, as well as the recovery in Digital Signatures," says Pedro Ripper, co-founder and CEO of Bemobi. The growth and evolution of Pix and Open Finance in Brazil, combined with the expansion of e-wallets and innovations like Click to Pay, create opportunities for subscription service companies to modernize their payment platforms. The digitization of these journeys enables the transition from traditional boleto to an omnichannel and multi-method approach, offering greater flexibility and better payment conditions. This movement has resulted in significant gains in conversion rates, reduced default rates, and cost optimization for our clients.

Bemobi's end-to-end payment solution is already used in the "white label" model by over 505 companies, including all the major telecom operators in Brazil such as Vivo, TIM, and Claro, some of the largest utility companies like Energisa, Equatorial, Enel, NeoEnergy, Light, and Copel, companies in the education sector like Grupo Salta, as well as numerous internet providers.

In the fourth quarter of 2024, the company achieved a record payment volume (TPV) of over 2.3 billion reais. As a result, the Payments revenue grew by 16.3% compared to the same period of the previous year.

Digital Signature solutions saw a 34.4% increase in revenue for the quarter. The number of users with active subscriptions to their app, game, and communication services reached 26.2 million, a 10% increase compared to the same period last year.

Between October and December of last year, Bemobi's adjusted net revenue grew by 19.8% compared to the same period in 2023, reaching 165.3 million reais. In 2024, net revenue reached 607.5 million reais, a 12.2% increase compared to the previous year. Adjusted EBITDA grew by 19.1% and reached 55 million reais, the highest in the company's history. Adjusted EBITDA increased by 13.6% and reached 200.4 million reais. Adjusted net income ex-Swap in Q4 2024 was 46.5 million. In the accumulated 12-month period, the adjusted net income ex-Swap totaled 135.9 million reais, a 20.1% increase compared to 2023. The net accounting profit for the year closed at 120.2 million reais, a 38.3% increase compared to the previous year.

Operating cash flow was a solid 41.4 million reais in the fourth quarter, with cash conversion of results exceeding 75%. In this way, the company closed the quarter with a total cash of 589 million reais.

Bemobi also approved a new dividend distribution policy, valid until the end of 2025, which plans to distribute an estimated 200 million reais. The first distribution will be 58 million reais related to the 2024 fiscal year, to be approved at the Assembly to be held on April 24. "Our financial and operational performance in 2024, combined with the outlook for 2025, gives us confidence that our cash generation allows us to adopt a more aggressive dividend payout for these two periods without compromising our ability to continue growing sustainably, both organically and through new M&A activities that will continue to play a significant role in our strategy," says Ripper.

Retail records an 8% increase in revenue in February, according to HiPartners' IPV

After a January marked by the traditional seasonal slowdown in retail, February brought a scenario of consistent recovery, with significant growth in visitation flow and revenue compared to the same period last year. Retail Performance Index (IPV) data, released by HiPartners, reveals a widespread recovery, with a focus on street stores, specific sectors, and heterogeneous regional performance, but still positive.

The visitation flow showed significant growth, especially in street stores, which recorded an 18% increase year-over-year, while shopping mall stores experienced a more moderate increase of 3%.  

In billing, the national growth was 8%, driven by widespread increases across all regions. The North stood out with an 11.15% increase in revenue, followed by the Midwest, which recorded a 9.87% rise, overcoming challenges in visitation flow, which fell by 24.80% in the same region. The South, in turn, led the growth in customer flow (+28.70%), although with a more modest performance in revenue (+6.45%).

Average Ticket (%) 
Physical Stores in General 8,4 
Physical Storeslocated on the street 8,0 
Physical Storeslocated in Shopping 10,2 
Physical Stores by Region (%)
Midwest 9,6 
North East 10,4 
North 7,6 
On the 7,5 
Southeast 8,0 

The overall average ticket increased by 8.4%, with regional and establishment type variations. Shopping mall stores experienced a 10.2% increase, while street stores advanced by 8.0%. Regionally, the Northeast led in average ticket (+10.4%), followed by the Midwest (+9.6%). The North (+7.6%) and the South (+7.5%) showed smaller increases, but aligned with the national average.

Sectorally, all segments experienced revenue growth, with an emphasis on Fabrics, Clothing, and Footwear, with an increase of 16.20%, and Furniture and Appliances (+10.97%). The category of Pharmaceutical, Medical, Orthopedic, Perfumery, and Cosmetic Articles grew by 7%, indicating stable demand, although less dynamic. The numbers reinforce the diversification of the recovery, with sectors sensitive to credit and discretionary consumption gaining strength.

Contrast with January and macroeconomic context 

In January, Restricted Retail (excluding vehicles and building materials) grew by 3.1% year-over-year, while Broader Retail increased by 2.2%. Despite this, seasonal adjustments revealed moderate declines in Restricted Retail, reflecting challenges such as food inflation, which impacted supermarkets (-3.4% in the monthly margin). The pharmaceutical sector, which had grown by 9.6% in December, slowed to 6.2% in January, indicating normalization after previous peaks.

The increase in the import duty to 20% on purchases of up to US$ 50, in effect since August 2024 under the Remessa Conforme program, also continues to influence retail. Federal Revenue data shows a 45.9% decrease in the customs value of international shipments between July and August 2024, with limited recovery in the following months. The shift has directed consumers to domestic retailers, strengthening the internal market.

HiPartners highlights that February's results confirm the resilience of the Brazilian retail sector.  

"Retail performance reflects a scenario of adjustments and consolidation. The growth of Restricted and Expanded Retail on an annual basis shows resilience, but seasonal declines indicate that challenges such as food inflation continue to pressure essential categories like supermarkets. The slowdown in the pharmaceutical sector also suggests a normalization after a period of strong growth. On the other hand, the increase in import taxes has reshaped consumption dynamics. The significant drop in international remittances and the reorientation of demand towards domestic retailers signal a strategic opportunity for the sector. Brands that know how to take advantage of this movement with adjustments in assortment, operational efficiency, and digital integration will have a competitive advantage in a more protected but still challenging market scenario," explains Eduardo Terra, partner at HiPartners. 

The IPV consolidates itself as a thermometer to understand retail dynamics, offer strategic insights, and anticipate trends. With the return to growth in February, expectations for the coming months are optimistic, provided that factors such as inflation, credit, and fiscal policies remain stable. HiPartners reinforces its commitment to monitoring these indicators, helping companies navigate a complex yet opportunity-filled landscape.

Rock Encantech promotes a free webinar on retail trends in China and what Brazil can learn from this market

On March 27th, theRock EncantechFirst Encantech of Brazilian retail, specialized in data intelligence and CRM solutions, hosts a webinar with insights from the visit made this month by company executives to Retail Experience China. With the theme "What can Brazilian retail learn from Chinese retail?", the free online event aims to provide an immersion into the trends transforming the sector on a global scale, focusing on giants like Alibaba, Hema Fresh, and JD.

The event is aimed at retailers and supermarket owners seeking to understand how Chinese retail technologies and business models can be applied to generate innovation and growth in Brazil. During the broadcast, Rock Encantech specialists share new trends and practical solutions to optimize the shopping experience and boost sales.

"The goal of this event is to provide an overview of the transformations in Chinese retail and how we can apply these innovations in Brazil, generating effective results," comments Carlos Formigari, Co-founder and President of Rock Encantech, who will moderate the webinar.

Event scheduleStarting at 10 a.m., during the event, topics such as will be discussed:

  • Innovative strategieshow to apply new technologies to increase your sales;
  • Vision of the futurehow to prepare for the changes and opportunities that will arise in the sector;
  • Insights straight from Chinathe specialists will explore the trends and strategies that shape retail in China;
  • Exclusive e-bookReceive a free e-book that breaks down the trends of the Chinese market;

Specialists

  • Fernando Gibotti: CEO of CRM & Consumer Science at Rock Encantech;
  • Jorge Ramalho: CTO of Rock Encantech;
  • Marcelo Aliperti: Director of Products and Technology at Rock Encantech.

SERVICE:Data: March 27
Time:10am
Formato: online
More details about thefree registrationand the schedule can be checked in thislink.

She turned a handbag into R$ 28 million in revenue with a brand present in the daily lives of Brazilian women

Who has never dreamed of opening their own business, being the owner of their brand, and conquering their space in the market? This is the wish of many entrepreneurial women who, like Brenda Piccirillo, founder of CUFF Jewelry, decided to turn a dream into reality. According to SEBRAE data, the number of women entrepreneurs in Brazil has increased by 18% in the last 5 years, driven by the pursuit of autonomy and the flexibility to manage their own businesses. The history of CUFF reflects this movement when Piccirillo set out to create accessories that could accompany thousands of women throughout their daily routines and, moreover, be durable. "We have clients who tell us they still use the first pieces from when we launched, five years ago," says the entrepreneur.

Brenda's journey began improbably, with a carry-on suitcase. Graduated in Business Administration in 2012, she began her professional career in areas such as innovation and technology, focused on the agricultural sector, and worked both in Brazil and abroad. However, always with the desire to undertake, she started reselling her aunt's semi-jewels as a way to earn extra income. Over time, this hobby became a promising business. "The initial idea was to work with investments and banking, but I started selling semi-jewels and realized I was happy doing that. In a short time, I was already earning more than my intern salary," recalls Brenda.

With this growing scenario, in 2019 Brenda officially founded CUFF. Initially, the brand operated with a limited stock, with only one piece of each model. But with dedication and vision, the entrepreneur kept growing. In the same year, she developed the company's website alone and started selling all over Brazil, which resulted in a significant increase in demand.

In the last five years, CUFF achieved a revenue of R$ 28 million. Furthermore, in 2023, the brand sold more than 85,000 units and surpassed 100,000 units in 2024. Furthermore, she stands out in the market by creating original compositions designed to provide a unique style experience. "The combinations allow our clients to see how the pieces can be easily mixed and matched, offering versatility and sophistication for any occasion. This diferencial not only makes it easier to choose complete looks but also enhances the practicality of online shopping, allowing them to feel confident and inspired when assembling their wardrobe intuitively and without leaving home. Our repurchase rate is 37%, a highly positive figure for the segment," explains Brenda.

In the last Black Friday, in 2024, CUFF broke records with a 50% growth compared to the previous year. With more than eight thousand products sold, the brand not only exceeded expectations but also surpassed the sales target for the period by 37%, reaching a revenue of over R$ 1 million in just one month.

Clicks of success

CUFF has established itself as a 100% digital brand, with an e-commerce platform that is the heart of its operations. The online store, which receives 90,000 monthly visits, stands out in the semi-jewelry market for its personalized shopping experience and intuitive navigation. The growth of e-commerce in Brazil has also been a reflection of the expansion of CUFF Jewelry, which benefits from the digitalization movement and the increase in online shopping. According to the Brazilian Association of Electronic Commerce (ABComm), total sales of Brazilian e-commerce grew by 9.7% in 2024 compared to 2023, reaching R$ 44.2 billion in the first quarter of 2024.

"One of our differentiators is having a thoughtfully curated portfolio to be timeless, with collections that complement each other and allow for the recombination of old pieces – from other collections – enabling us to offer our clients durable and versatile accessories," Brenda explains.

In addition to its quality, CUFF also stands out for the experience it offers to its customers. Your service is highly personalized, with direct and attentive communication tailored to each client's needs. "We want every woman who shops with us to feel like she is part of something unique. We are not just selling accessories, we are creating an experience," affirms the entrepreneur. This personalized service, combined with the care in developing its collections, results in CUFF having a satisfaction score (NPS) of 95%.

And the future, what to expect from it?

Regarding the future, CUFF maintains a strategy focused on e-commerce and expects to grow by 20% in 2025. The brand also stands out for being 100% composed of women. "Our team is made up exclusively of women because we believe in female empowerment, both in our internal operations and in how we treat our clients," concludes Brenda Piccirillo.

Brazil Mobile Convention brings Xiaomi as an exhibitor and promises to revolutionize the Brazilian mobile market

Brazil Mobile ConventionIt will take place this weekend, on March 22 and 23, at the Anhembi District in São Paulo. Consolidated as the most influential event in the mobile retail sector in Latin America, the meeting is part of theEletrolar Group, organizer specializing in national and international fairs. The 2025 edition already has over 8,000 registered visitors and will feature more than 100 exhibitors such as Xiaomi, Honor, Itel, among others.

The fair's schedule also includes lectures and panels with industry leaders. Luciano Barbosa, project manager at Xiaomi Brazil, will discuss the brand's strategies in the country. Dafna Blaschkauer, former Apple country manager, will deliver a keynote on innovation and customer experience, while Dema Oliveira, former Samsung, will share insights on intelligence for business expansion.

Additionally, André Vermaeccia, TikTok's Strategic Partnerships Manager, will explain how to boost sales through the platform, and entrepreneur Marcus Marques will give an inspiring lecture on entrepreneurship.

Space dedicated to debates

In addition to the main program, the Arena Mobile Talks will be a space dedicated to dynamic debates on essential industry topics, featuring specialists such as Felipe Guima, who will discuss brand value and differentiation, and Marcelo Alves, who will explore the credit market in Brazil.

"CBM was born out of the need to create a space for exchange between mobile retail brands, specialists, and entrepreneurs in the sector. It is a fully immersive experience that connects through a lot of content, networking, and targeted tools," says Cadu Oliveira, the event's founder.

Present brands

Important names such as Allied, the largest iPhone distributor in the country, Realme, a Chinese smartphone manufacturer, and Gorila Shield, a national reference in the sale of cell phone accessories, among many others, will be present at CBM.

Participants who purchase the UltraVip ticket will receive exclusive benefits, including closed mentorship with Marcus Marques, privileged seating at the lectures, access to the VIP area on both days, a VIP kit, and exclusive accreditation.

Service:

Event:Brazil Mobile Convention 2025

Data:March 22 and 23, 2025

Local:Anhembi District – Prof. Milton Rodrigues Street, s/n, Santana – São Paulo – SP. Entry through gate P38.

TicketsAvailable in different modalities, including free and VIP plans.

More informationhttps://convencaobrazilmobile.com/

Why do some e-commerce businesses grow while others remain stagnant? The data reveals the answer

Brazilian e-commerce is experiencing a period of rapid and challenging transformations. With the increasing digitization of consumption, more consumers have migrated to online shopping, driving the growth of the sector. However, this growth is not always linear. Many retailers still face obstacles in maintaining sustainable operations and increasing the conversion of visitors into repeat customers.

In a highly competitive environment, where options for consumers are vast and expectations are increasingly high, understanding how to stand out and retain customers becomes essential. In this context, strategic management of customer relationships emerges as a decisive differentiator for the success of online stores.

According to the data from theCRM Report ofEmail, which analyzed thousands of e-commerce transactions, the way of engaging with the customer base can directly impact the results.

1. The contact frequency and its impact on sales

Frequent sending of communications is a relevant factor for the performance of online stores. According to the analyzed data, e-commerce sites that sendmore than 30 campaigns per monthregister an average revenue ofR$ 45 thousandwhile those who send between 1 and 4 campaigns remain in the range ofR$ 2,333.

Thus, maintaining constant contact can help solidify the brand in consumers' memory. However, the effectiveness of this contact depends on the relevance of the content and the segmentation of the audience.

2. The role of automation in customer conversion

The implementation of automation directly impacts sales. Companies that useautomated welcome flowsregister a revenue143% largerthan those that do not adopt this strategy.

Automation allows communications to be sent at the most appropriate time for each customer, avoiding gaps in the relationship and increasing conversion chances.

3. Abandoned Cart Recovery

The cart abandonment rate in e-commerce remains high, but data shows that a structured approach can mitigate this problem. Companies that useautomation for recovering abandoned cartsvia e-mail and WhatsApp they can recover up toR$ 298 thousand/monthin sales that would otherwise be lost.

The automation of these interactions also impacts thereturn on investment (ROI), which can reachR$ 9.01in this type of campaign.

4. The relationship between the size of the contact base and revenue

The data shows that e-commerce withmore than 100 thousand contactsregister an average revenue ofR$ 33,835/monthwhile those with fewer than 5,000 contacts remain in the range ofR$ 1,584/month.

Thus, expanding the customer base, when done in a qualified manner, can directly influence financial results. Strategies such as active lead capture and efficient segmentation can contribute to this growth.

5. The impact of CRM on e-commerce organization

E-commerce businesses that use a structured CRM tool have an average revenue ofR$ 21,900/month, while those who do not use remain inR$ 5,300/month.

CRM is not just a repository of customer information, but a tool that enables campaign personalization and improves communication throughout the customer journey.

Structured relationship: the decisive factor for the growth of e-commerce

The data indicates that building a structured relationship with customers can make a difference in e-commerce performance. The recurrence of communication, the use of automation, and the qualified capture of contacts are elements that directly impact the results.

The analysis of this information can help retailers identify areas for improvement in their operations and develop more effective strategies for customer retention and conversion.

Mailbiz is the ideal partner to boost sales and results in e-commerce! With over 5,000 clients, we offer personalized strategies and advanced technology in automation and CRM. Our team of specialists helps you retain customers through tools such as lead generation, repeat purchases, campaign creation, landing pages, segmentation, automation, and cart recovery. All of this with an intuitive dashboard to facilitate management.

Jamef Transportes announces new CEO and Operations Director to strengthen growth strategy in the logistics and distribution market

Jamef, a leading company in transportation and logistics in Braziljust announced the arrival ofMarcos Rodrigues as the new CEO and Ricardo Gonçalves for the position of Operations Director.The news reinforces the company's commitment to strengthening growth in the B2B market, focusing on continuing strategies centered on the customer and operational efficiency.

Board member of Jamef for six years, Marcos Rodrigues also has a solid and multidisciplinary 35-year career in the market, with experience in major companies. In the last 15 years, Rodrigues has served as an independent director in companies from the agriculture, education, health, logistics, technology, and real estate sectors.

"Jamef is recognized in the transportation and logistics sector for its agility in service delivery, reliability, and tradition. Specializing in fractional loads, I intend to continue the company's strategies, always having innovation and people as the drivers of success. I am proud to take on the company's leadership at this crucial moment and am excited about the challenges ahead," states the executive.

Aligned with Jamef's strategic objectives, the arrival of Ricardo Gonçalves as Operations Director will also ensure the efficient execution of the investments planned for 2025. With over 25 years of experience in Supply Chain, Logistics, and S&OP, at companies such as Coca-Cola and Kimberly, the executive's mission is to promote the company's sustainable growth, strengthen partnerships, and improve services to clients. "An efficient logistics is essential to ensure the satisfaction of our clients and partners and to boost business. With this vision, I intend to contribute to making the operation increasingly agile and of high quality," he points out.

The arrival of the two executives accompanies significant investments made throughout 2024 to improve processes and services, such as the openings of branches in Osasco (SP), Brasília (DF), Belém (PA), and Feira de Santana (BA), developed with modern and highly technological structures, in addition to hiring Adriana Lago as Director of IT and Innovation.

"Our commitment is to expand with intelligence and precision, keeping up with market transformations and continuously investing in innovation. The progress made so far shows that we are on the right track, and we will continue to evolve to deliver increasing value to our clients, partners, and employees," concludes Marcos Rodrigues.

Banco BV promotes business rounds between bank leaders and startups at South Summit Brazil

Banco BV, one of the largest financial institutions in the country, participates in another edition of South Summit Brazil, an event that brings together startups and entrepreneurs related to technology for an immersion in content at Cais Mauá, in Porto Alegre (RS), from April 9 to 11. The bank also brings to the event BVx, its innovation ecosystem and digital partnerships.

As in previous editions, the bank will promote, through BVx, a Speed Networking — business rounds between bank representatives and the innovation ecosystem in the Business Lounge on its boat by the Guaíba River. The space was designed to promote business and generate connections between leaders and entrepreneurs with similar interests.

In the latest edition of the event, the space hosted over 65 meetings, totaling around 20 hours of connection. To participate, it is necessary to represent a startup, corporation, investor, innovation agent, etc., and have a connection with themes reinforced this year in the dynamics by BVx – Digital Assets (e.g., Drex), Digital services for the auto and solar ecosystem, Innovation in Credit (SMEs, Fintechs, All techs), Loans, and Artificial Intelligence.

Registrations are made exclusively through the linkhttps://forms.office.com/r/30TpMYs9SGuntil March 31st and go through the BV bank innovation team's curation, which selects those that best fit the Speed Networking format.

The CEO of Clients, Products, and Innovation at BV Bank, Ricardo Sanfelice, emphasizes the importance of the bank's participation and its innovation ecosystem in an event of this magnitude.

Rio Grande do Sul is a powerhouse, and its capital is one of the most promising in Latin America when it comes to innovation. As protagonists of this agenda in the financial ecosystem, we see South Summit Brazil as an opportunity to bring together companies, startups, and entrepreneurs who develop solutions that help us improve our clients' daily lives and redesign the future of the financial market in Brazil.

Consumer Month: check out essential tips to enhance your relationship with your customer through Artificial Intelligence

Consumer Day, celebrated annually on March 15th, is marked by numerous promotional activities carried out by companies, but these actions are not limited to a single day and can extend until the end of the month. The period is also called the First Semester Black Friday, as many stores offer discounts on products and services to consumers.

A survey conducted by Reclame AQUI, a Brazilian complaint website against companies, showed that 51.2% of the surveyed customers prefer to pay more for a product as long as the purchasing process is satisfactory.The AI revolution combined with customer protagonism makes conversational commerce one of the pillars for brands to capture customer attention. And for this to happen, brands are elevating their level of creativity and relevance to capture customers' interest, integrating cutting-edge artificial intelligence into their engagement strategy and generating conversations that strengthen a deep connection between them.

According to the Business Messaging and the Future of Customer Experience in Brazil report, produced by Gupshup in 2024, more than half (52.7%) of Brazilian respondents identify "the ability of both parties to listen to each other" as the most important quality of a genuine conversation. This shows that the new era of AI seeks more genuine, empathetic, and human online relationships, like those consumers have with a trusted friend.

To deepen the understanding of adopting Conversational AI in customer interactions, qualifying leads, and optimizing operational costs, Renata Martins,Customer Success Manager at Gupshupbring some tips.

  1. Focus on your customer's attention

Speaking to the consumer in a more precise and personalized way is gaining increasing strength, and capturing the customer's attention is one of the main differentiators of a brand. For this, AI tools must understand the signals that make conversations more natural and engaging, as it is an essential way to strengthen a connection with the customer.Effective communication is one of the fundamental strategies to increase engagement.

With the high volume of available information, it is necessary to use new technologies to understand the customer and personalize their experience. Companies can use machine learning algorithms to identify customer behavior patterns and offer what is most relevant to them.

  1. Know that every conversation matters

Conversations play a crucial role in business development, as they build trust, break down barriers, inspire new ideas, and drive innovation. To create a truly relevant conversation, the authenticity of the content needs to become increasingly important to retain the customer.

Companies should focus on producing genuine and personalized content. This can help create a stronger emotional bond with customers.At Gupshup, there is the principle of transforming the customer experience through meaningful dialogues. After all, every conversation matters!

  1. Use and abuse of agentic AI

Agentic AI is essential for creating personalized conversations, as it allows artificial intelligence systems to make autonomous decisions and adapt their responses with more context, naturalness, and relevance. One point to highlight is that AI can learn through previous interactions and adjust the tone, language, and topics presented based on individual preferences.

Unlike traditional AIs that only respond based on a single input, agent-based AI can store relevant information and maintain context throughout the conversation, making the dialogue more fluid and coherent. She can make proactive decisions, suggest relevant topics, adjust the conversation style, or even anticipate the user's needs without them having to explicitly request it. Personalized conversations require dynamic and adaptable responses, something that agent AI can do better by recognizing patterns and emotions in communication.

Among Gupshup's clients who are already using agent AI are the Saudi automotive company Petromin, with a WhatsApp customer service solution, the Brazilian fashion retailer Reserva, with an agent for product discovery and customer engagement, and an Indian spice brand that created an agent providing culinary recipes.

  1. Avoid cart abandonment fees via WhatsApp

It is necessary to understand how to convey security to the customer so that they feel safe and complete the purchase. Making e-commerce less impersonal through personalization is the major paradigm shift brought about by agentic AI.

This escalation, capable of making messaging channels more humanized, makes the cart abandonment process more humanized and closer to a real-time experience with a salesperson. This is only possible by responding to the questions consumers asked when they put a product in the cart but did not purchase it, and with the arrival of agent AI, it becomes easier to advance in this conversation until there is overflow, giving a little "push" to that indecisive consumer. Without a doubt, it is a very fertile territory to explore.

UP2Tech announces partnership with Shopee and projects revenue of R$ 1 billion in 2025

UP2Tech, a global technology and innovation company, announced a partnership with Shopee, one of the world's leading e-commerce platforms. With this partnership, UP2Tech expands its presence in digital retail, establishing itself as one of the leading technology distributors in Brazil.

The company will begin selling high-value products such as PlayStation, laptops, and TVs directly on Shopee, strengthening its presence in e-commerce and expanding its reach to the end consumer. In a meeting with Shopee executives, Chris Feng, Sea Group president, Pine Kyaw – Country Manager, and Felipe Lima – Head of Business Development Brazil, the expectation is that the partnership will generate a revenue of R$20 million per month, representing a 1000% growth compared to the previous year.

After a successful 2024, with a revenue of R$500 million, UP2Tech projects growth to R$1 billion in 2025. By 2026, the expectations are even more ambitious, with the goal of surpassing R$2 billion.

In addition to Shopee, UP2Tech already operates directly on the country's largest marketplaces, such as Mercado Livre, Amazon, Magalu, Kabum, Kalunga, Carrefour, B2W, and Via Varejo, as well as regional retailers. With over 10 years of experience in the telecommunications, IT, and electronics market, the company stands out for its agility in distribution and curated selection of innovative products.

"It is with great enthusiasm that we announce this partnership, which further strengthens our commitment to bringing cutting-edge technology to Brazilian consumers. By integrating brands so present in the daily lives of Brazilians into our portfolio, we ensure that these products reach their final destination quickly and affordably," says Rodrigo Abreu (Kalu), CEO of UP2Tech.

With this new phase, UP2Tech strengthens its position as one of the leading players in the technology distribution market, expanding its presence in e-commerce and driving its growth in the coming years.

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