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Partnership between Omie and Shein benefits retailers in business management and sales control

With projected revenue of R$224.7 billion in 2025, e-commerce continues to grow. Selling on Shein, which has 50 million consumers in Brazil, can be profitable, especially with the expectation of 85% of sales by 2026. To assist entrepreneurs, theGrandmacloud management platform integrates with Shein, one of the world's largest marketplaces.

Through Omie.Hub, a marketplace and online store integrator connected to the ERP, it becomes possible to centralize the management of orders, inventories, and invoice issuance, bringing efficiency and reducing bureaucracy. This allows businesses to grow in a structured way.

Automated processes are one of the main benefits for entrepreneurs, explains José Adriano Vendemiatti, product marketing director at Omie. "This digitization reduces the need for manual interventions and minimizes operational errors in tasks," he/she/they states.

Real-time inventory management at Shein prevents the sale of unavailable items and improves restocking planning. Furthermore, the unified view of operations facilitates strategic decision-making based on accurate data.

The use of both platforms together also enables automatic issuance of invoices, ensuring tax compliance, while automatic capture of shipping labels allows for a faster logistics process. Dynamic, adjusted pricing, according to the desired profit margin, provides greater financial control.

Omie offers a free ERP trial through thislinkThe integration between the system and Shein can be activated for free by Omie.Hub for all clients. Omie also integrates with other e-commerce platforms and marketplaces such as Nuvemshop, Netshoes, Magalu, Shopee, Amazon, Mercado Livre, Americanas, Casas Bahia, Extra, Leroy Merlin, MadeiraMadeira, Shoptime, Submarino, Wix, and Pontofrio, among others, as well as logistics companies like Loggi, Correios, Melhor Envio, Mandaê, Intelipost, Datanet, and Frenet.

Deloitte announces strategic alliance to redefine customer engagement and retention with CleverTap

Deloitte Touche Tohmatsu India LLP has formed a strategic alliance with CleverTap to help companies transform their customer engagement strategies through data-driven insights and AI-powered automation. The partnership aims to enable companies to optimize customer interactions, improve retention, and accelerate digital transformation.

As companies migrate to data-driven engagement models, there is a growing demand for real-time analytics, predictive customer insights, and personalized experiences. This collaboration will focus on key sectors such as retail, financial services, quick commerce, and travel, where companies seek to create continuous, personalized, and scalable customer experiences.

Commenting on the alliance, Hemendra Upadhyay, Deloitte India partner, stated: "In today's highly competitive business landscape, offering a personalized and customer-centric experience has become a key factor for success. Organizations across various sectors are leveraging data, digital tools, and advanced technologies not only to identify their most valuable customers but also to stay ahead of the curve. This partnership is not just about solving current challenges—it’s about equipping companies with the tools and insights needed to remain competitive in an evolving digital landscape through the 'power of collaboration'."

Anand Jain, co-founder and product director of CleverTap, added: "Partnering with Deloitte marks a crucial step in expanding CleverTap's reach. Their innovative strategies and local insights, combined with our AI-powered enterprise platform, will enable companies to foster deeply personalized and scalable engagement. Together, we are redefining customer connections and accelerating growth across various regions."

Balaji Venkataraman, Deloitte India partner, highlighted the importance of customer engagement in the current business landscape, stating: "As companies move beyond traditional models, they need scalable, AI-driven solutions that seamlessly integrate with their digital strategies to enhance agility and foster meaningful customer engagement. This partnership will combine Deloitte's expertise in consulting, building, and operations with CleverTap's advanced technology, enabling brands to enrich the customer experience, increase retention, and drive long-term business value."

Sidharth Pisharoti, CleverTap's Chief Revenue Officer, added: "Partnering with Deloitte reinforces CleverTap's commitment to solving critical business challenges by delivering data-driven insights and personalized engagement at scale." Through our integrated solutions and joint initiatives ofgo-to-market, companies can deepen customer relationships, optimize operations, and achieve sustainable growth. Together, we are setting a new standard for how brands accelerate digital transformation and achieve market leadership.

CleverTap's MarTech solutions, your product experience platform, and VoIP-based engagement capabilities will be integrated with Deloitte's expertise in digital strategies, enabling companies to enhance personalization, automate marketing workflows, and optimize engagement touchpoints.

In the short term, the alliance focuses on pilot projects, joint training, and co-marketing initiatives to validate integrated solutions and showcase initial successes. In the medium term, efforts will deepen through the development of industry-specific solutions, expanded go-to-market strategies, and feedback-driven optimization. Looking to the future, the long-term vision includes co-innovation labs, ecosystem expansion through strategic partnerships, and a commitment to sustainable growth metrics to generate measurable value.

This partnership will evolve through continuous collaboration, ensuring alignment with the market and a impactful digital transformation for clients.

Research reveals how women are transforming e-commerce and driving sales through mobile

Women are driving the transformation of e-commerce, according to a study conducted by Yango Ads. The survey interviewed 386 Brazilian consumers who own a smartphone and make online purchases at least once a month. Additionally, the study gathered insights from 2,600 women in seven countries, providing an in-depth analysis of how this segment interacts with online shopping — from the dominance of mobile channels and the most desired product categories to the factors that strengthen brand loyalty and the most effective advertising strategies.

According to the study, 90% of women in Brazil make purchases via smartphone, highlighting the demand for convenience and more intuitive interfaces. Additionally, 79% prefer to use marketplace apps, while 77% choose to buy directly on these platforms' websites, demonstrating a strong trend of consumption concentration among major digital retailers.

Among the most purchased categories online, clothing and footwear lead with 88%, followed by beauty products (82%) and appliances (62%). The study also reveals that 60% of women compare prices before completing a purchase, and the same percentage check reviews and reviews from other consumers. This reinforces the importance of credibility and transparency to boost sales conversions.

The digital consumer is becoming increasingly demanding and well-informed. Brands need to invest in personalization, user experience, and benefits such as free shipping, which is a decisive factor for 60% of the respondents, says Mira Weiser, Chief Product Officer of Yango Ads Space.

To effectively engage and retain consumers, it is important to leverage flash sales and loyalty programs. 52% of female shoppers actively respond to short-term promotions, so creating a sense of urgency can boost sales. Additionally, 36% of these consumers value personalized recommendations based on previous purchases. By combining these elements, brands not only encourage immediate actions but also enhance the overall shopping experience.

Weiser adds: "This behavior shows that consumers respond well to triggers that create a sense of urgency and personalization. Brands should focus on investing in channels that attract their most engaged audience, while also developing strategies to generate segmented demand for their products."

The study also mapped the purchase decision time by product category: while food and ready-to-eat meals are purchased within a few hours, higher-value items such as furniture and appliances can take more than a month to be chosen, requiring different approaches for each segment.

Brazilian platform democratizes access to online sales with intuitive virtual catalogs for SMEs

In 2024, Brazilian e-commerce revenue exceeded R$ 200 billion, with growth of over 10% compared to the previous year, according to data from the Brazilian Association of Electronic Commerce (ABComm). This year, the outlook is that the sector will grow even more, between 10 and 15%, and attract three million new buyers.In this optimistic and opportunity-filled scenario, theVendizape-commerce platform for creating virtual catalogs, arrives on the market with the goal of democratizing access to online sales for small entrepreneurs. The tool offers the possibility to create intuitive virtual catalogs that function as online stores, even for those who lack technical knowledge or investment to develop their own website.

SecondAndré Campos, CEO of VendizapThe platform was developed to meet the needs of small business owners who already sell online via WhatsApp but face limitations in terms of resources and production capacity. "Most of our clients already use WhatsApp to sell their products, but they spend hours responding to messages, sending photos and descriptions. With Vendizap, they can create a virtual catalog in minutes and send the store or product link to their customers, who can make the purchase directly through the catalog, streamlining the entire sales process," explains Campos.

According to the Ministry of Economy, 99% of businesses in Brazil are Micro, Small, and Medium Enterprises (MSMEs), accounting for a significant portion of the Brazilian GDP. However, according to Sebrae, 50% of these companies close within the first five years of existence. Considering the economic impact that such businesses have on the Brazilian market, empowering small and medium entrepreneurs becomes not only necessary but also advantageous. To strengthen this segment, Vendizap's solutions prioritize facilitating access to e-commerce for such businesses.

With the e-commerce platform, small entrepreneurs can easily and intuitively create personalized virtual catalogs, including photos, descriptions, and prices of products. Merchants can offer online payment and delivery options and track sales and inventory management in one place, making business management easier. Additionally, Vendizap also offers the option to complete the sale via WhatsApp, aligning with the importance of this feature for small entrepreneurs, who use it to maintain a good relationship with their customers.

"Micro, small, and medium-sized enterprises are an indispensable part of our economy. Therefore, it is essential to empower them so that they have greater competitiveness potential and can stay in the market. Vendizap is born from this perception and the understanding that tools initially considered informal, such as WhatsApp, can indeed boost businesses given the importance of the customer experience," complements Campos. The e-commerce platform offers affordable monthly plans and does not charge fees on products, in addition to allowing sales without a CNPJ, making commercialization even easier for small entrepreneurs.

Naterra Marketplace simplifies e-commerce to serve the Brazilian agribusiness

Simplifying e-commerce in the agro-industry by offering a practical sales channel for the rural producer. This is the strategy of the Naterra marketplacewww.naterra.com.br), aiming to become a reference in online sales in the sector.

The new project is an initiative by Wolf Seeds, which will celebrate its 50th anniversary in 2025 and is a leader in the hybrid brachiaria seed segment, holding a portfolio of over 50 products.

"We have been making online sales since 2017, using various marketplaces and our own e-commerce, and we have always felt the lack of a platform that is as intuitive as the major generalist marketplaces, but that meets the technical specificities of the sector regarding logistics, agrochemical regulation, and quality and provenance assurance," explains Alex Wolf, CEO of Wolf Seeds and founder of Naterra.

The newly created platform differentiates itself from existing ones in the sector by providing the buyer with information such as price, stock, shipping, and delivery time, unlike the agricultural marketplaces that generally operate with price auctions, quotation forms, and lead capture.

Graduated in International Finance and Marketing from the University of Miami Herbert Business School, with over 20 years of experience in the commercial and business sector in agriculture, Alex Wolf is well acquainted with the challenges and particularities of the industry.

One of the barriers mapped by Naterra is the conflict of sales channels in a market accustomed to working with distributors and cooperatives. Another challenge is to show industries the advantages of fractional sales.

"We have been selling online for years and know that the profile of the customer who shops online is different from those who go to the store. Those who buy in a physical store or have enough volume to negotiate prices with the distributor do not want to pay for shipping or prefer to take the product immediately," compares the founder of Naterra.

Currently, the platform's active customer base consists of 5,000 buyers, in addition to Wolf's own portfolio, with over 50,000 registered clients. Two major sellers have also joined the project.

"Our experience shows that the online customer is very different from the reseller customer. Additionally, the volume of e-commerce in agriculture, although it adds an important revenue for the industries, is still small," evaluates Alex Wolf.

The businessman also emphasizes that working primarily with direct sales made by the industry ensures another characteristic of the sector, which is to provide greater security to the supplier curation process, selecting sellers who are capable of guaranteeing provenance and complying with restrictive legislation on the commercialization of pesticides and veterinary products, including prescription requirements.

"In the case of seeds, which are living products and part of Wolf's expertise, quality in storage and validity are essential," he points out.

Thinking of ensuring the best delivery and encouraging new industries to start fractional sales, Naterra took over all logistics, utilizing Wolf's know-how.

Those who choose the platform do not pay a monthly fee or annual fee and have zero implementation cost, in addition to receiving support and consulting, mainly aimed at companies that have never worked with e-commerce. Learn more atwww.naterra.com.br.

Sumsub launches reusable digital identity that facilitates authentication in online services

The repetition of identity verification processes across different services, such as financial or transportation apps, is one of the factors that cause users to lose interest and even give up on completing access. To address this issue, theSumsub, end-to-end global verification platform, announced the launch of its package ofReusable Digital Identity, developed for companies and users. The solution optimizes the Know Your Customer (KYC) phase, which helps prevent fraud and illegal activities, by retrieving documentation already verified by the platform, thus reducing the repetition of the same uploads.

The Reusable Digital Identity package includes two main features. THESumsub IDAllows users to store and reuse their verification documents for new accesses within the Sumsub ecosystem, which has over 4,000 companies. Already theReusable KYCEnables corporations to share user verification information among themselves with consent. According to Sumsub data, one in three people undergoing a verification process had previously been authenticated by the company.  

This ease can reduce the average onboarding time by 50%, improving the user experience. For companies, adopting resources increases conversion rates by 30% in new accesses, while performing all necessary compliance checks. Furthermore, the personal data stored or shared with third parties for verification are fully protected and compliant with LGPD regulations.

The adoption of technologies for a more integrated and secure identification is gaining strength in Brazil, as demonstrated by the widespread issuance of the new National Identity Card (CIN). So far, more than have been issued21.5 million documentsof this type, which modernizes the identification process by integrating facial biometrics and fingerprints, in addition to a QR Code for instant validation viagov.br

A study by Serasa Experian also revealed that the CIN has a usage rate of only 0.08% in scams, nearly 98% lower compared to the old RG and CNH. With the new Sumsub-based cross-referenced documentation, Brazilian users ensure even greater security, reduced fraud, and an improved user experience.

"With a decade of experience in the market, our vision remains clear: to provide digital identity verification for global companies with the same speed and convenience as payments, without compromising compliance and security," says Vyacheslav Zholudev, CTO and co-founder of Sumsub. With Sumsub ID and Reusable KYC, we are redefining digital identity verification, helping companies make their onboarding more efficient while giving users full control over their documents and data. This is an important milestone in our mission to make identity verification faster, safer, and more reliable for everyone.

IAB Brazil launches guide with strategies and business models for Retail Media

IAB Brazil launches the "Retail Media Guide for Retailers," a material developed to help retailers transform their operations into effective media platforms. The guide covers everything from building the Retail Media area to strategies for maximizing results, highlighting the importance of organizing proprietary data and collaborating with advertisers.

The material, developed by the IAB Brazil Retail Media committee, is a response to the exponential growth of the market in Brazil, driven by digital consumption and the integration between physical and digital channels. A study by eMarketer shows that global investment in Retail Media advertising is expected to reach nearly $100 billion by 2028, with a compound annual growth rate of 17.2%. In Brazil, the study shows that the sector is also experiencing strong growth, with investments projected to reach US$ 2.07 billion by 2028.

The guide covers different types of programs (such as ads within online stores, physical stores, and even on other partner sites), business models (such as those where the retailer does everything alone or those where they use third-party platforms), and ways to organize finances. All these programs and business models are explained based on case analyses, such as Coca-Cola and Heineken, which illustrate how different formats can be applied to achieve specific objectives throughout the consumer's journey.

The material is aimed at retailers, marketing and advertising professionals, advertisers, digital media managers, data specialists, and decision-makers in companies who wish to explore the potential of the solution.

To access the full guide,Click here.

"Breaking Taboos": entrepreneurs succeed with e-commerce of exclusive intimate self-care for women

Challenges in the job market, motherhood, and the fight for the right to decide over one's own body: what defines women today? Whatever the answer may be, one thing is certain – it is necessary to break taboos. Breaking paradigms and deconstructing prejudices, a pelvic physiotherapist and a marketing specialist, both from Porto Alegre (RS), combined sexual education and e-commerce to sell erotic and self-care intimate products exclusively for women through the online store VagiShop.

The business story began with Ana Gehring's, one of the founders, interest in female sexuality. Graduated in Pelvic Physiotherapy from PUCRS, she specialized in the field and began to see women in her office, teaching techniques such as pompoarism – a type of pelvic exercise that strengthens the vaginal muscles, providing benefits such as increased sexual pleasure and assistance in the treatment and prevention of urinary incontinence. Noticing her patients' recurring doubts, Ana decided to create an Instagram profile to educate and inform about women's intimate health in a light and colloquial way. Thus, in 2016, the page was born@Vaginasemneura, which today totals 870 thousand followers.

"I have always been interested in female sexuality, mainly because it is a topic surrounded by taboos. In college, I already knew this was the path I wanted to follow. With the page, I was able to demystify the subject and provide knowledge to many women who would not be able to attend a clinic. Prejudices can only be broken with knowledge," says Ana, who adds, "Even today, we have many followers who view our content but do not follow the profile out of shame or fear that they will see the name @Vaginasemneura on their profiles."

E-commerce platform drives business

In 2019, the success of the page led Ana to team up with digital marketing specialist Nalu Dorscheid. Nalu, who already had experience with online commerce, saw the monetization potential of Ana's initiatives, which she was accumulating."The program revealed that our students were also seeking recommendations for complementary products. So we launched our first product, VagiFit. We didn't imagine we would have such demand upon launching; we had to organize ourselves to meet it," she recalls.

With the growth of sales, entrepreneurs needed to seek technology to support the increase in website traffic. Then they adopted the e-commerce platformTray, belonging to LWSA, which allows the creation of online stores integrated with digital channels, as well as facilitating marketing and sales actions, thus creating VagiShop, a virtual store exclusively dedicated to intimate health and female pleasure, setting itself apart from the traditional sex shop business.

"With the growth of digital commerce, those who undertake online need to rely on solutions that offer secure and well-structured websites, including logistics, payments, and marketing services," explainsThiago Mazetto, director of Tray.

The partnership with Tray allowed the entrepreneurs to review a sales strategy on another channel in time to achieve a record revenue during Black Friday 2023. "We saw that the previous strategy did not perform well, sales were very low in the monthly analysis. We created the store with Tray, and on the eve of Black Friday, with the online store, we broke our revenue record that year," highlights Nalu.

Today, the product portfolio includes: intimate hygiene, cosmetics, pompoirism, and vibrators. Among the most sought-after items are soaps, moisturizers, and intimate lubricants, as well as other accessories.

Facing taboos

Since the beginning, VagiShop's purpose was to combine education and service provision for women's self-care. However, in a market still permeated by prejudices and its own challenges, Nalu highlights the obstacles to the scalability of the business.

Among the barriers are platform restrictions, which often classify content as inappropriate. "In 2023, the Instagram profile was deactivated due to alleged violation of the platform's guidelines. We faced the same problem in 2024 with YouTube. It was necessary to pursue legal action to recover our accounts," says the marketing expert.

The taboo extends to partnership relations, with some influencers refusing to collaborate with the brand due to fear and shame of exposing themselves to such a sensitive subject. Consumers also seek discretion when purchasing products. "We use discreet packaging and, on the card statement, the store's name is an acronym. Confidentiality is essential; clients feel intimidated, so much so that most of the customer service calls are to inquire about how discreet our shipment is," explains Nalu.

Despite the challenges, the entrepreneurs continue to forge a path of success. The upcoming plans include a dedicated line of products for intimate care and a subscription app featuring various specialists in health content, sexual education, and women's well-being.

In 2025, more than half of sales are already impacted by AI

Artificial intelligence (AI) is rapidly transforming online retail. According toorganization of the NRF, the world's largest retail trade fair, more than 60% of sales have already been digitally influenced by AI since the beginning of this year, a significant growth compared to the same period in 2024. This advance reflects the adoption of technologies that make the shopping journey more personalized, optimize business management, and automate essential processes.

For small and medium-sized retailers, understanding the impact of AI and its practical application can be a competitive advantage. Lucas Bacic, Chief Product Officer (CPO) of Loja Integrada, a reference in automation and data intelligence for e-commerce, highlights that AI is no longer a technology restricted to large companies. "The adoption of AI has ceased to be a trend and has become part of the daily life of e-commerce, helping merchants make more strategic decisions and improve the customer experience," he/she states.

Why is AI already indispensable for e-commerce?

Artificial intelligence offers various applications that can make e-commerce operations more efficient. Among the main benefits are:

  • Personalized recommendations – Product suggestions based on the customer's purchasing behavior, increasing the chances of conversion;
  • Automated service – Chatbots and virtual assistants speed up responses and reduce waiting time;
  • Inventory management – Demand forecasting to avoid stockouts or excess products;
  • Campaign automation – Personalized emails and notifications to engage customers;
  • Abandoned cart recovery – Sending strategic reminders to encourage purchase completion;
  • Multichannel sales optimization – AI assists in creating product descriptions and integrating with marketplaces.

"AI allows retailers to personalize the customer experience and automate processes, which directly translates into better results," comments Bacic.

How to implement AI in your e-commerce?

Retailers looking to incorporate artificial intelligence into their operations can start with accessible strategies

  • Choosing appropriate tools: solutions like chatbots, product recommendation systems, and campaign automation streamline the e-commerce routine;
  • Personalization of the shopping experience: analysis of customer behavior to suggest more relevant offers;
  • Use of data for decision-making: AI processes large volumes of information and provides strategic insights for pricing and marketing actions;
  • Adoption of platforms with integrated AI: tools that already offer automation reduce the need for advanced technical knowledge.

"At Loja Integrada, we combine structured market data with automation to make the most of every sales opportunity. This allows the retailer to understand customer behavior and turn each interaction into a real conversion opportunity. Additionally, we offer differentiators such as native promotion strategies on the platform, like product combos, promotions by brand or category, segmentation by ZIP code, and progressive discounts," says Lucas Bacic.

Personalization and impact on sales

One of the main advantages of AI in e-commerce is the ability to personalize the consumer experience.However, according to the studyState of the AI Connected Customer, from Salesforce, although 73% of customers feel that brands treat them as unique individuals — a 39% increase compared to 2023 —, only 49% believe that their data is being used appropriately. This scenario raises a warning about the need to balance personalization and privacy.

"The collected data must have a well-defined purpose, bringing benefits to both the retailer and the consumer. Maintaining transparency about the use of AI, for example, is essential to build a relationship of trust," emphasizes the expert.

The CPO of Loja Integrada lists the most common applications

  • Recommendations based on customer behavior: product suggestions aligned with browsing and purchase history;
  • Personalized offers: progressive discounts and dynamic promotions to encourage repeat purchases;
  • Abandoned cart reminders: notifications that help recover lost sales;
  • Engagement campaign automation: personalized emails and messages to strengthen customer relationships.

The future of e-commerce is driven by AI

Artificial intelligence already influences most sales in digital retail and will continue to evolve rapidly. For retailers, adapting to this transformation means ensuring more efficient processes, personalized shopping experiences, and greater competitiveness in the market. "The e-commerce sector is still in the adaptation phase for the AI Era. This is the time for even small and medium-sized businesses to try, make mistakes, and learn until they benefit from the best performance even with a leaner infrastructure," concludes the CPO.

Platform that generates R$ 2 million without investors stands out in digital marketing

Filtrify, a platform specialized in tools for affiliates, achieved a revenue of R$ 2 million without any external investment, a model known as bootstrapping. The rapid growth reflects the increasing demand for new ways to make money online. According to a survey by the Real Time Big Data Institute, 48% of Brazilians seek extra income to cope with monthly expenses, which drives the affiliate market and solutions aimed at this audience.

With 14,000 active clients, Filtrify has become a key player for professionals selling info products and physical products online. Your growth was driven by recommendations from professional affiliates, who earn millions per year and saw the company's solutions as a significant competitive advantage. This approach, adopted by a small fraction of startups, is becoming increasingly common in the tech industry, reflecting a global movement towards growth with financial responsibility. "Our growth happened organically. When the major affiliates tested our tools and realized their potential, they started recommending them to their audiences, which total around 3 million people," explains Paulo Silva, CEO of Filtrify.

Behind this growth is the career of Paulo Silva, a professional with over 20 years of experience in the technology sector. Before founding the company, he had already been involved in creating startups in the gaming and fintech sectors, as well as working at major companies such as B3, Natura, and JBS. He was also CTO of Willbank, an experience that reinforced his strategic vision on technology and sustainable growth.

The strategy that drove Filtrify was the ability to negotiate with digital marketing influencers. From the moment one of the major industry figures adopted and promoted the tool, other influencers began to endorse it, creating a continuous traction effect. This organic approach allowed the company to expand its user base without resorting to external investments.

What sets the company apart in the market is the offer of a complete suite of solutions for affiliates. Currently, those who wish to operate in this segment need to hire several separate tools for each stage of the sales process, which can be costly and complex. Filtrify solves this problem by offering an integrated set of solutions, facilitating everything from lead capture to final conversion. "Our goal has always been to simplify the affiliate's journey, providing them with all the necessary tools to make their first sale and scale revenue more easily," highlights Silva.

With a thriving market and a growing customer base, Filtrify establishes itself as the top choice for affiliates looking to turn their pursuit of extra income into a profitable business.The combination of technology, strategy, and an engaged community continues to drive the company's expansion and strengthen its position in the sector.

For the future, the startup does not rule out future fundraising, but already considers higher flights given the consolidation of the MVP (minimum viable product) and the start of traction.

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