NEO Estech , a Brazilian startup specializing in data intelligence applied to equipment management, announces the launch of NEO Lume, its new AI dedicated to monitoring and technical support. Starting today, October 9th, customers can communicate directly with the artificial intelligence via web, app, or WhatsApp to receive information and resolve issues related to the operation of their equipment in-store.
The startup operates primarily in the supermarket and wholesale sector, whose largest operating expenses are electricity (1.5% to 3.5% of gross revenue), maintenance (0.8% to 1.5%), and losses (1.8% to 2.5%), according to studies by the Brazilian Association of Supermarkets (ABRAS), NielsenIQ, energy consultancies, and network audits in the sector.
With the company's monitoring solutions, all these costs can be reduced. Now, with NEO Lume, retailers have access to information about their equipment 24 hours a day, seven days a week. AI monitors various areas of interest, such as refrigeration, air conditioning, energy and water consumption, generators, and fire suppression systems.
Communication between the user and AI is facilitated by the use of a natural language model. It's possible to ask, for example, "Which machines have open support tickets for more than three days?" or "Which equipment spends the most time with the door open?" , as well as report bugs or request changes to system schedules and configurations directly through the conversation. NEO Lume understands the context, identifies the originating installation, and makes data interpretation more accessible.
Sami Diba, CEO of NEO Estech, states that the artificial intelligence training was based on five years of data collection using proprietary technology, including experience working with large retail chains such as Carrefour, Atacadão, Savegnago, Tauste, and Confiança. “We know that retail operates with attention to detail, and often it's precisely these details that go unnoticed. It was based on these details that we created Lume. It learns from daily operations and provides practical intelligence back to the customer. It anticipates problems, avoids waste, and directly contributes to the financial health of the business,” he explains.
The artificial intelligence will provide service in five languages: Portuguese, English, Spanish, French, and Italian. The idea is to reinforce NEO Estech's internationalization strategy, which is already present in six countries.
Fábio Pastro Gomes, marketing and branding coordinator at the startup, comments that the creation of the AI was a necessary step for the expansion of operations. “Lume is essential not only for the gain in efficiency, but because scaling quality technical support with this scope would be impossible with just people. We keep our team of specialists always available, but for many questions and more repetitive actions, it's now possible to resolve them directly via mobile phone,” he concludes.
