UX Group, a complete ecosystem of innovations in technology, logistics, and sustainability, announces a new strategic connection with Venuxx, an innovative platform for customized logistics that connects transportation specialists with B2B segment companies. This cooperation aims, especially, to enhance the customer experience in the last mile, one of the most important stages of logistics, from the perspective of the e-commerce customer experience.
The synergy combines the technological expertise of UX Group with the innovative and sustainable practices of Venuxx. With this connection, the former brings to its solution ecosystem the platform's differentials, which are the high level of customization and the dedicated allocation of tasks, unlike many companies that allocate orders in the cloud to the nearest driver.
According to Caio Zamboni, CRO of UX Group, this collaboration not only enriches the company's portfolio but also strengthens its competitive position in the market, ensuring more efficient and innovative service.
“Especially after the pandemic, with the vast range of opportunities and solutions available, what really makes a difference is not just the price. Although it is an important factor, a positive experience can guarantee customer loyalty. Every interaction, from website navigation to product delivery, contributes to brand perception and the future purchase decision,” reinforces the executive.
UX Group, recognized for its constant commitment to improving the customer experience in e-commerce, sees in the partnership with Venuxx an opportunity to accelerate the implementation of new technologies and logistical practices. Last-mile delivery, which represents 50% of the total supply chain cost, requires efficient and customized solutions to ensure a positive customer experience.
The connection between UX Group and Venuxx provides a series of benefits for e-commerce managers: implementation of technologies that allow a high level of customization in delivery logistics; acceleration of the adoption of innovative practices resulting in more efficient service; promotion of sustainable practices, including the neutralization of 100% of the CO₂ emitted by the Venuxx fleet; and the inclusion of women in the job market, with a distribution network composed mostly of trained female professionals.
“The idea behind this connection is for Venuxx to add value to our ecosystem, our customers, products, and our team. In return, we will benefit it with our know-how, complementary expertise and technologies. We will increasingly demonstrate how our umbrella can be attractive to companies in the sector. In this way, we will enable businesses to grow together,” guarantees Zamboni.
Understanding who Venuxx is
Venuxx specializes in last-mile logistics solutions, operating in 24 Brazilian states, serving mainly the jewelry, cosmetics, fashion, technology, and fine chocolate sectors. Using advanced logistics management software, it offers a personalized and efficient delivery service, ensuring end-customer satisfaction. This includes a consolidated ship-from-store structure, which transforms physical stores into stock and distribution points, further reducing delivery time and improving the customer experience.
It is the first platform created to connect last-mile delivery specialists with companies seeking customized logistics solutions. The differential lies in the unique particulars of each operation, offering customized solutions. Its purpose is to innovate, generate value, and impact the economy, promoting female empowerment and creating income opportunities for women.
The delivery personnel are trained to become specialists, following specific protocols and demands of each company, from the collection procedure to the type of interaction with the end customer, number of attempts to be made, among other aspects.
”For us, this partnership is very important. We also curate our partners and those we connect with throughout our journey. UX is certainly a very fortunate cooperation choice; we have the same purpose. We are here to generate value. Entrepreneurship in Brazil is a daily challenge, and when you have partners with the same value proposition, it's pure addition," reinforces Gabrielle Jaquier, co-founder and COO of Venuxx.
