A global survey of Freshworks(AI), an enterprise software company powered by Artificial Intelligence, has revealed that using AI at work can save up to 24 business days in a year.
According to the survey, using AI tools can save approximately 3 hours and 47 minutes in a typical work week, which over 1 year would give 24 days of work, considering the 8-hour workday.
The study reveals that the main tasks performed by professionals with the aid of AI are: content creation (48%), data analysis (45%) and analysis or translation of text and audio (45%).
The report was produced based on the work routine of more than 7,000 professionals from 12 different countries (Germany, Australia, Brazil, Colombia, USA, UAE, France, India, Mexico, New Zealand, UK, Singapore), 1,500 professionals from Brazil, Mexico and Colombia, from different corporate sectors, and explores the feelings, use and perceived value of workers regarding AI tools in the workplace.
IT is the department that uses AI the most; marketing is the second
89% of IT professionals use AI at least once a month, according to Freshworks' global research.Marketing appears as the second department that uses the technology most, with 86% of professionals using it at least once a month.
The ratio of AI use in other departments is lower: Legal (53%), Customer Service (64%), Accounting (74%), Sales (74%) and HR (77%). Globally, and considering all departments, the study reveals that 3 out of 4 professionals (76%) already use AI at work.
FOMO: companies use AI for fear of missing out on opportunities
Another surprising revelation from Freshworks research is that more than 1⁄3 of workers (37%) claim that organizations adopt AI software due to fear of losing the next big hit (“fear of missing out”) or to avoid missing out on innovations that competitors could get from AI before them.In addition, 47% of IT professionals claim that other workers in their organizations use AI on a day-to-day basis, but still do not realize they are using it.
Professionals see the potential of AI in business, but highlight the need for human validation
According to survey data, 72% of world workers trust that AI brings value to business. IT professionals (84%) and Marketing (80%) are the ones who trust the positive side of technology the most. The main reasons are: quality of work is good (59%), increased productivity (57%) and does exactly what we ask to do (49%).
On the other hand, more than 2⁄3 of the professionals (69%) would trust AI more in the workplace if human review of their results were mandatory.The same number of workers (69%) still believe that AI will never be able to completely replace human workers.
To check the full report access here.
