A StarlinkSpaceX's satellite internet company celebrated three years of operation in Brazil in 2025. The company has approximately 313,000 accesses, according to the latest report by the National Telecommunications Agency (Anatel) in November of the previous year. In this scope, the company is the 16th largest in the Brazilian internet market, but a leader in the satellite connection segment, accounting for nearly 60% of subscribers in this segment. However, the number of complaints against it also increased exponentially, reinforcing the importance of the role of specialized providers in connectivity solutions.
Elon Musk's company offers high-speed, low-latency internet through a constellation of low-orbit satellites, promising a fast and stable connection even in remote areas or places without terrestrial infrastructure. In this scenario, your service is ideal for smaller businesses located in remote areas, but it may not be the best choice for larger companies. As a reflection of these subtle pros and cons that are not widely known, the number of complaints against the company increased by 168% in 2024 in Brazil compared to the previous year, according to the Reclame Aqui platform, highlighting the importance of understanding the recommended uses for satellite connection and professional support for its hiring.
"Many people have heard about Starlink and its expansion, but not everyone is aware that its use is not the most suitable for all cases. Companies that prioritize stability, security, and quick resolution should favor other formats, and the lack of this knowledge has led many to perceive the connection offered by the company negatively. Our expertise in connectivity solutions comes into this context as a differentiator for companies seeking a specialized provider capable of delivering the best connection to them," statesMurillo Carvalho, Operations Director of Briskcom,a provider specialized in high-reliability satellite connectivity solutions.
According to the specialist, Starlink is a good option for residential users or small businesses that need fast and affordable internet. However, for more robust companies that rely on a stable and secure connection for their operations, the American service may not be the best choice. "Despite its positive points, it does not offer guarantees of availability or service quality, and its customer support is limited. For companies that depend on a stable and secure connection, it is important to rely on a specialized provider who can offer quality service and prompt support," he states.
