Carriers linked to e-commerce are facing an unprecedented wave of online scam attempts carried out by cybercriminals who impersonate companies to request unwarranted additional fees, make nonexistent sales, and direct users to unsafe links.
In the actions, criminals use emails, WhatsApp text messages, social media, and fake websites to deceive consumers, simulating official communications from companies, including the improper use of the transportation company's logo.
"Through emails or text messages pretending to be officials, criminals carry out phishing by asking users to download or access a link, in order to steal data or even make them pay false additional fees related to package deliveries," explains Bruno Tortorello, CEO of Jadlog Logistics, one of the largest parcel and e-commerce carriers in the country.
In another scheme, cybercriminals create virtual auction ads for smartphones or other electronic devices at affordable prices, supposedly promoted by shipping companies on news media pages, to lend credibility to the scam.
Nonexistent job offers, cloned websites offering supposed courier services, and fake contracts sent via messaging apps to add fleets are also other ways scammers use to try to steal money or steal users' data.
Fraudsters created fake domains on social media with the name and logo of Jadlog, for example, in older scams, to offer false job vacancies and request payments for candidates to participate in the selection process, says Alexandro Strack, IT Director and Data Protection Officer of Jadlog.
In light of the numerous fraudulent practices, Jadlog emphasizes that it does not request payments via WhatsApp, email, or social networks, nor does it make direct sales or charge additional fees through unofficial channels. Furthermore, it reiterates that all actual company communication is conducted exclusively through the official institutional channels on the website.jadlog.com.br, on Instagram @jadlog.oficial, Facebook @jadlogoficial, LinkedIn @jadloglogistica. This applies to other carriers and various companies in the market, and people need to be alert not to be deceived by increasingly audacious criminals," completes Strack.
Internally, the company is investigating the facts and complaints sent by clients, aiming to locate the origin of the scams and identify the fraudsters. Jadlog notified the São Paulo Civil Police about these crimes and is continuing to cooperate with the investigations. Meanwhile, it has been issuing fraud alerts through official channels to protect clients and partners.
