The technology of smart lockers it has consolidated itself as an innovative and efficient solution, conquering retailers, industries and consumers on a global scale. Originating in Europe in 2002, smart cabinets arrived in Brazil in 2012, but it was only from 2019, with the introduction of new business and service models, which gained the scale necessary to support e-commerce, a sector under strong pressure due to the new demands caused by the Covid-19 pandemic from 2020.
For consumers, the smart lockers they represent a leap in comfort, practicality and convenience. The possibility of picking up orders in a safe place and at the most convenient time has transformed the online shopping experience.
A report prepared by E-commerce Update (a Brazilian company specialized in producing content on the e-commerce sector) in July 2024 mentions that the flexibility of schedules is paramount for 30% of Brazilian professionals. smart lockers, It shows the importance of flexibility of schedules in general.
For companies, the adoption of this technology significantly facilitates delivery logistics, resulting in a significant reduction in freight expenses, optimizing processes and minimizing operating costs. According to the Brazilian Association of Electronic Commerce (ABComm), the use of smart lockers you can reduce operating costs by centralizing deliveries at a single point, avoiding the need for returns and temporary warehouses.
In addition to the direct benefits to consumers and businesses, the smart lockers the concentration of deliveries at a single point and the consequent decrease in mileage driven by transport vehicles result in a significant reduction in CO2 emissions per delivery, aligning convenience and efficiency with environmental responsibility.
The growing popularity of smart lockers it demonstrates its effectiveness as a solution to the challenges of modern logistics, offering tangible benefits to all those involved in the supply chain and consolidating itself as a trend that is here to stay.

