The technology ofsmart lockersIt has established itself as an innovative and efficient solution, winning over retailers, industries, and consumers on a global scale. Originally from Europe in 2002, smart lockers arrived in Brazil in 2012, but it was only from 2019, with the introduction of new business models and services, that they gained the scale needed to support e-commerce, a sector under strong pressure due to the new demands caused by the Covid-19 pandemic starting in 2020.
For consumers, thesmart lockersthey represent a leap in comfort, practicality, and convenience. The possibility of picking up orders at a safe location and at the most convenient time has transformed the online shopping experience.
A report prepared by E-commerce Update (a Brazilian company specialized in producing content about the e-commerce sector) in July 2024 states that flexible working hours are essential for 30% of Brazilian professionals. Although this study is not specific tosmart lockers, it shows the importance of flexible hours in general.
For companies, adopting this technology significantly facilitates delivery logistics, resulting in a substantial reduction in shipping costs, optimizing processes, and minimizing operational expenses. According to the Brazilian Association of Electronic Commerce (ABComm), the use ofsmart lockerscan reduce operating costs by centralizing deliveries at a single point, avoiding the need for returns and temporary warehouses.
In addition to the direct benefits to consumers and businesses,smart lockersalso contribute to sustainability. The concentration of deliveries at a single point and the consequent reduction in the mileage traveled by transportation vehicles result in a significant decrease in CO2 emissions per delivery, aligning convenience and efficiency with environmental responsibility.
The growing popularity ofsmart lockersdemonstrates its effectiveness as a solution to the challenges of modern logistics, offering tangible benefits to everyone involved in the supply chain and consolidating itself as a trend that is here to stay.
