A ServiceNow, the AI platform for business transformation, announced today powerful data enhancements for the Now Platform, designed to unlock value with ultra-scale and performance. The new capabilities in this next-generation data layer include the high-performance database RaptorDB Pro, with initial use cases demonstrating a 53% improvement in overall transaction times, 27 times faster in report extraction, analyses and visualizations of lists, and a threefold increase in transactional throughput in workflows, allowing more users and more workflows in ServiceNow instances. Future elements will include a unified Knowledge Graph that connects events, operations and data of people across the company for real-time personalization. The announcement was revealed alongside the launch of the Xanadu version of ServiceNow's Now Platform, that introduced hundreds of new innovations in AI and automation for ServiceNow
The RaptorDB Pro, available from today, offers a significant innovation in performance and scale, allowing customers to centralize operational data and analytics on the ServiceNow platform, so that more employees can access contextual insights in real time from the same data that feeds their workflows. With RaptorDB Pro, employees can perform complex analyses without delays, resulting in faster answers to your most challenging questions
"The future of business is driven by AI", and databases must evolve to meet the scale required by today's complex data environments, said Pat Casey, technology director and executive vice president of DevOps at ServiceNow. These capabilities establish a new standard for transforming data processing, AI inference and analysis. With these improvements, customers can scale their workflows with speed, connectivity and personalization on the ServiceNow platform.”
Driving data scale and velocity for complex AI use cases
The need for more robust data platforms, capable of handling large amounts of information, perform complex analyses quickly and optimize workflow performance, has increasingly become a requirement in the current AI-driven landscape. At the same time, the Now Assist, the GenAI experience from ServiceNow, is providing tangible increases in productivity, self-service, case diversion, innovation of developers and cost efficiencies. As customer needs and demand for Now Assist have grown, ServiceNow is evolving to serve them with a new and enhanced platform performance and corresponding database scale and sophistication capabilities, built for the era of AI
To enable customers to better execute critical workflows across various sectors, ServiceNow has enhanced the configuration management database (CMDB) and the company's industry data models—bringing together cutting-edge analytics, fast performance, real-time personalization and automation in systems and data sources on a single unified platform. This starts with theRaptorDBStandard, that was initially introduced in Knowledge 2024, it presents improvements over the current ServiceNow database and is now available for new customers and for all customers next year. The RaptorDB Pro, the premium version of RaptorDB, it is based on these capabilities to filter and process the most important data even more quickly, providing employees with answers to their more complex inquiries more quickly, together with the ability to take immediate action on these insights from the single ServiceNow platform
ServiceNow is also launching its RaptorDB Lighthouse Program, that was designed for a select group of key clients to co-innovate with ServiceNow and stay at the forefront of business transformation with RaptorDB. Results from pioneering clients show that these organizations can extend and scale workflows to more areas of their business, and its employees can analyze data more quickly and act in real time
At the beginning of next year, ServiceNow plans to launch the Knowledge Graph, that consolidates data management and analysis, reducing the need for manual data mapping and complex integrations. With the Knowledge Graph, customers will better manage a large influx of insights, making it simpler and faster to connect real-world events and gather data across the entire operations ecosystem, employees, clients and partners of an organization for enhanced personalization. The GenAI capabilities of the Knowledge Graph will enable employees to obtain personalized information in real time for better decision-making; that suppliers collaborate more easily with fewer delays and an improved supply chain management; and that customers receive more personalized support
With these powerful data enhancements, ServiceNow is empowering organizations across all sectors to manage and examine vast data sets in a single action system, revolutionizing your operations and ensuring customers' ability for essential tasks in ServiceNow. This can range from telecommunications managing global network traffic to manufacturers performing predictive maintenance at various sites and retailers training AI chatbots to provide personalized shopping experiences. The result is scalability, unmatched efficiency and personalization
Strategic Acquisitions Strengthen ServiceNow’s Enterprise Data Strategy
ServiceNow continues to expand its capabilities in the data area through strategic acquisitions, positioning the Now Platform at the forefront of AI innovation. The recent acquisition ofRaytiontransforms user experiences, allowing secure access to data from multiple business sources, providing users with an expansive business search experience and the information they need, everything from a single entry point. Raytion's leading information retrieval technology will enhance ServiceNow Now Assist AI and AI Search, establishing a new standard for AI-driven business on the Now Platform
Learn more aboutthe new data enhancement capabilitiesfrom ServiceNow
Availability
- RaptorDB Pro is now available for new and existing ServiceNow customers
- The RaptorDB Standard is now available for new customers and will be available for existing customers at the end of next year
- The expected availability for custom workflows powered by the ServiceNow Knowledge Graph is March 2025
Additional Information:
- Read about other news from ServiceNow today
- ServiceNow has strengthened itsNow Assist GenAI portfolioand added new AI innovations to increase employee productivity and collaboration
- ServiceNow announced its vision forintegrate Agentic AI na plataforma ServiceNow para impulsionar a produtividade 24/7 em grande escala com agentes de IA.
- A ServiceNow expanded its presence in the sector with AI solutionsdeveloped specifically for telecommunications, media and technology; financial services; public sector; and retail companies
- ServiceNow has released additional capabilities designed toincrease collaboration and efficiencyfor developers, IT teams and employees
