Although delivery services bring more convenience to daily life, scams and data leaks have left users anxious. Reports of security breaches in applications, duplicate payments, and fake tracking links draw attention; but none of this means that orders should be abandoned. As long as the proper precautions are taken, it is possible to enjoy this comfort peacefully.
"Knowing the main risks is essential to maintaining an active stance. Therefore, following simple measures, such as avoiding conversations with the establishment outside official channels and periodically updating payment information, can make all the difference in avoiding losses," comments Vinícius Valle, Marketing Coordinator at Gaudium, a company specializing in technology for mobility and delivery.
With that in mind, Valle shares some information to protect yourself from scams, whether on the most popular apps or direct orders to restaurants. Check it out
Data breach
Delivery apps store sensitive information such as address, phone number, and payment data, making them frequent targets of cyberattacks. Therefore, users should adopt security measures, the main one being the creation of strong and unique passwords for each service.
Additionally, avoiding storing sensitive information directly in applications and opting for more secure payment methods, such as virtual cards or systems with multi-factor authentication, reduces the risks of exposure and data theft.
Fake tracking links
Scammers can send fraudulent messages in parallel conversations via SMS or WhatsApp to deceive users and direct them to malicious sites, with the aim of stealing personal data. These messages, often simulating order or offer notifications, contain links that lead to fake pages where criminals attempt to obtain passwords and banking information.
Vinícius warns that delivery apps usually do not send links via message. "To ensure safety, consumers are advised to track their orders exclusively through official apps or company websites, avoiding access to links received via unsolicited messages," it says.
Undue charges
Another common scam involves the improper charging of extra fees. In this case, malicious delivery people request additional payments under different justifications, such as unexpected fees, order adjustments, or payment issues through the app.
To avoid fraud, users should never make transfers or additional payments without first confirming the legitimacy of the request directly with the platform's support. "This verification can be done through the app's official channels, such as chat, phone, or email, ensuring that any charged amount is correct and authorized. Implementing this security measure guarantees a more reliable experience when using the service," concludes Vinícius Valle.
