When we talk about online shopping, the expectation of a desired item often falls apart when faced with the reality that arrives at home. It is common to see memes about objects that were bought imagining they would have much greater uses than the product actually does. In these situations, doubts remain whether it is possible to return the product and get a refund.
Regarding that, the answer is emphatic: yes! Within seven days from the delivery of the product to your home. So, as soon as the order arrives, it is recommended to open it to make sure it's exactly what you wanted. Returns are possible in all cases if you do not like the product, it is different from what you imagined, or if you simply regret making the purchase.
To exercise your right, simply contact the website requesting a refund, and it is the company's responsibility to cover the shipping costs. It is also common for the store to offer exchanges for discounts on future purchases or store credit; however, if you change your mind and want the money in the same way you paid, that right is yours.
The deadline to request a return and refund is longer if it has a defect. In this case, you can request a repair and, if it doesn't work, a refund, within 30 days for non-durable goods and 90 days for durable goods.
Here's another practical tip from someone who has been through this many times: always film the opening of the boxes to prove the condition in which the product arrived home, especially the more fragile ones. So, you will have proof that it was not you who made that scratch or dent.
In international purchases, on sites such as Aliexpress and Shopee, Brazilian rules are also applicable, ensuring the same rights.
If the company refuses to refund the money or does not respond to your contacts, there is the possibility of entering administrative platforms for dispute resolution, examples are: Procon andconsumidor.gov.br.
Finally, if the friendly attempt has not been successful, it is always possible to file a legal claim. To facilitate, Small Claims Courts waive the need for a lawyer for actions up to 20 minimum wages. Above this amount, a lawyer will be required to oversee the process.
