IT outsourcing has become an essential strategy for companies seeking efficiency, innovation, and competitiveness. This is according to data from a recent Gartner study , which expects a 6.7% growth in the global market by 2025, reaching an estimated value of US$470 billion. In addition, the research shows that spending on information technology should reach US$5.74 trillion this year, representing a 9.3% increase compared to 2024.
Furthermore, a report from the Statista platform indicated that 70% of global companies plan to increase their investments in outsourcing technology services. This is because adopting IT outsourcing allows for the optimization of internal processes, reduced operational costs, access to specialists, and access to advanced technologies without the need for large investments in infrastructure and training.
Even with the scenario of increased investment in the area, another survey by the Brazilian Association of Information and Communication Technology Companies (Brasscom) points out that there is a significant gap between the supply and demand for these professionals. To give an idea, the data shows that Brazil trains around 53,000 IT professionals per year , while the annual demand is around 159,000 vacancies.
Sylvestre Mergulhão , CEO of Impulso , a People Tech company focused on increasing the capacity and productivity of medium and large companies for 14 years, explains that “outsourcing is no longer just an option, it's a survival strategy. Companies that adopt this model gain access to cutting-edge specialists, modern infrastructure, and methodologies that truly work. The key difference isn't just in the technology: it's in focusing on what matters and leaving the rest to those who know how to do it. Why waste time trying to reinvent the wheel when you can rely on those who already master the game?” he comments.
In a market with a significant shortage of qualified professionals, the key difference in this approach lies in using artificial intelligence and a robust data methodology. This allows companies to identify and recruit the best talent, aligned with the company's needs, ensuring not only technical quality but also cultural adaptation and the capacity for innovation, essential for success in the digital environment.
Furthermore, hybrid solutions, which combine internal and outsourced talent, are increasingly being adopted by companies seeking greater flexibility and process optimization. Since 2020, approximately 50% of companies have adopted hybrid policies and invested in supporting technologies for this modality, according to ISG research . Among them, 76% reported benefits such as increased productivity, reduced costs, and greater employee and customer satisfaction with flexible work models.
“Outsourcing is capable of enabling complete solutions and catalyzing growth. With the frantic race for talent in the field, many companies have already experienced firsthand the challenge of finding professionals with the right qualifications within the necessary timeframe. It is the combination of the right experience with innovation that makes outsourcing so fundamental today,” says Mergulhão.
In this way, outsourcing not only fills the gap but becomes essential, allowing companies to focus on their core competencies while relying on skilled professionals and cutting-edge infrastructure to ensure innovation, efficiency, and competitiveness in the global market.
"In the frenetic pace at which the business world moves, companies are beginning to realize that outsourcing not only guarantees competitiveness, but also opens up space for innovation, simplifies decisions, and connects the right pieces to get ahead," he concludes.
