Claims management is one of the biggest challenges faced by insurance companies, especially when it comes to replacing automotive parts. Ensuring prompt and effective service is essential for customer satisfaction and the company's reputation.
A survey by the National Federation of General Insurance (FenSeg) indicated that between January and March 2023, there were 235,000 car claims registered, of which 7% experienced delays in parts. Of the 40,700 items ordered during this period, in August there were still 7,100 pieces to be delivered.
“The main challenges for insurers when generating vehicle claims are large budgets that they need to find in one place, competitive prices, availability of parts and fast deliveries”, says Ian Faria, co-founder and CEO of Mecanizou, a startup that connects mechanic workshops with automotive parts suppliers.
Finding auto parts to manage claims is a challenge that can be overcome with the adoption of efficient strategies. With the use of technology and data analysis, insurers improve their responsiveness, as well as ensuring customer satisfaction and the sustainability of their operations.
Additionally, Mecanizou recently launched a business unit focused on large accounts, such as insurance companies and fleet operators.Named Mecanizou Select, the solution aims to assist insurance companies in vehicle claims processing, providing competitive pricing, express logistics, and high-level service. "We managed to deliver all of this with a team dedicated to this business unit," concludes Ian.
