Claims management is one of the biggest challenges faced by insurance companies, especially when it comes to the replacement of automotive parts. Ensuring fast and effective service is essential for customer satisfaction and the company's reputation.
A survey by the National Federation of General Insurance (FenSeg) indicated that between January and March 2023, 235 thousand automobile claims were registered, given that, of this total, 7% suffered from the delay of parts. From 40.700 items ordered during this period, in August there were still 7 missing.100 pieces to be delivered
The main challenges for insurers in generating vehicle claims are large budgets that they need to find in one place, competitive prices, availability of parts and fast deliveries, says Ian Faria, co-founder and CEO of Mecanizou, startup that connects auto repair shops to automotive parts suppliers
Finding auto parts to manage claims is a challenge that can be overcome with the adoption of efficient strategies. With the use of technology and data analysis, insurers improve their responsiveness, in addition to ensuring customer satisfaction and the sustainability of its operations
Inclusive, recently Mecanizou launched a business unit focused on large accounts, how insurers and fleet operators.Named Mechanized Select, the solution aims to help insurers in generating vehicle claims, generating competitive prices, express logistics and high-level service. "We managed to deliver all of this with a team dedicated to this business unit", finishes Ian
