An innovative solution arrives in the Brazilian market to transform the way consumers interact with companies. THESolve AIIt is the first national platform dedicated to solving large-scale problems using artificial intelligence. Developed on the AI first model, it is exclusively dedicated to resolving issues between consumers and companies. Using artificial intelligence, the platform promises to simplify processes and eliminate frustrations such as wrongful charges, service failures, and discrepancies in accounts, offering a modern and effective alternative to the rigid and time-consuming customer service via SAC.
Created to make life easier for consumers,Solve AIActs as a free virtual assistant, specialized in consumer rights and available 24 hours a day.THESolve AIcomes with the conviction that consumers do not just want to complain, but to resolve their problems quickly and efficiently“, says Vicente Camilo, founder of the platform.
When starting the process, the customer accesses the platformSolve AIand reports your problem directly. The system captures all the information, interprets the complaint in detail, and provides instant feedback. After user approval, the platform takes various actions to resolve the reported issue. She can call the company in the consumer's name and speak with the representative to resolve the issue, promote reconciliation between the consumer and the companies, and even prepare an initial petition for the consumer to access the courts.
The purpose of theSolve AIIt's not about generating an avalanche of new lawsuits in the courts, pitting consumers against companies. On the contrary, the goal is to facilitate the resolution of issues before they even become a problem for companies. As long as the company registers the business rules within the system, Resolva will seek resolution and reconciliation with the consumer across different channels.In addition to providing a simplified experience for users, our platform offers companies a structured and effective way to handle complaints, helping to improve their internal processes. We are introducing an innovative approach that streamlines problem-solving, reduces costs, increases satisfaction levels, and promotes constructive collaboration between consumers and companies.“, explains Vicente.
THESolve AIIt was launched in January 2025, covering the telecommunications market. Until June 2025, it will establish its presence in the main customer experience (CX) markets: telecommunications, e-commerce, banking and financial services, and aviation. In order to expand even further, the platform will extend its operations to other relevant CX markets by December 2025. During the testing period, theSolve AIAchieved a resolution rate of 80% with a Net Promoter Score (NPS) of 90, illustrating customer and business satisfaction in resolving a wide range of issues they face. The goal now is to scale up and solve more than 500,000 problems by the end of the year.
The platform ensures strict protection of consumer data, strictly following the guidelines established by the General Data Protection Law (LGPD).Ensuring the privacy and security of users' personal information is a core priority for the platform, which implements robust measures to protect sensitive data throughout the entire process of interacting and resolving issues with operators.”, reinforces Vicente.
Committed to effectively resolving consumer issues through artificial intelligence, Resolva AI promises to simplify users' lives and positively strengthen the relationship between consumers and companies. With ambitious expansion plans into new sectors, the platform positions itself as a facilitator of quick solutions and a catalyst for the modernization and continuous improvement of the consumer experience in Brazil.
