A Intercom, software company located in San Francisco, in California and serves 25 thousand companies around the world, announces a partnership with theNortrez, technology hub specialized in infrastructure solutions. The objective of this collaboration is to include a new customer service and support solution in Nortrez's portfolio, aiming to optimize the management of Information Technology (IT) environments, automate processes and reduce operational costs
According toEduardo Schio, Head of New Brands at Nortrez, the inclusion of the help desk resource in the company's portfolio reinforces its position as a market reference. "Intercom is a large company", with a well-established tool, and focused in the last year on the development and improvement of its AI capabilities, culminating in the launch of Fin AI, proactive artificial intelligence designed to assist both the agent and their client in service across various channels. "The fact that we were chosen to contribute to this expansion is a very optimistic indication of our position in the market"
Nortrez operates in the resale and consulting of technological tools, allowing companies of different sizes and sectors to access the best SaaS (Software as a Service) solutions, directed towards various organizational areas such as support, cloud telephony, task management, Marketing, IT, Customer service, Sales, Human Resources and among others.
"With a simple interface, intuitive, equipped with powerful features aimed at omnichannel support, Intercom has been solving the pains of small and large companies for years in the Brazilian market, and Nortrez's expertise comes to further optimize this area of operation, complete Schio.
Furthermore, the resource is highly scalable, able to serve from small and medium companies to large corporations. With a responsive interface and customization features, the platform adapts to the specific needs of each client, providing an agile and assertive user experience
