Ensuring service quality and increasing the security of financial transactions are just some of the benefits that Artificial Intelligence has brought to the payments industry. AI is already being used to influence e-commerce performance, enhancing customer experience and personalization of purchases through virtual assistants.And after the purchase, the customer can still rely on another artificial intelligence in their banking app to organize their finances.
Ensuring service quality and increasing the security of financial transactions are just some of the benefits that Artificial Intelligence has brought to the payments industry. AI is already being used to influence e-commerce performance, enhancing customer experience and personalization of purchases through virtual assistants.And after the purchase, the customer can still rely on another artificial intelligence in their banking app to organize their finances.
Constantly evolving, Evertec recently launched an AI to the market that organizes and serves clients of financial institutions to display in seconds specific and detailed data about their spending habits, calculate discounts on real estate loan installments, or provide any other assistance the user may need. With organized data, the assistant clarifies in real time questions that would take hours or days of statement analysis to answer.
Artificial intelligence is not just a phase. It is a wave of innovation that is already a reality and present in people's lives. We offer this because we know that providing the best in payment experiences is the obligation of those who want to stay active in the market – summarizes Daniel.
Machine learning in these tools is also transforming financial transactions, minimizing risk and increasing authorization rates, significantly benefiting online sales.
