Imagine a generative artificial intelligence that combines insight and patience at levels that rival those of a human being. It is not science fiction, more than one innovation that is already part of our present: the Powerbot
Developed by Br24, Brazilian technology company and representative of the Bitrix24 management system in the country, Powerbot arrives on the market as a revolution in customer service and other interactions
To illustrate its sophistication, the CEO of Br24, Philip Bento, it highlights that Powerbot is capable of analyzing the interlocutor's profile based on their responses, adjusting the conversation in an empathetic and personalized way. It is a new era of communication, where the chatbot adapts to the user, creating a bond that goes beyond simple service
Interjections and jargon are also understood by Powerbot. For example, if a company from Minas Gerais incorporates the solution into its customer service, the Powerbot will use expressions like "uai" or "trem" from the Minas Gerais dialect in its interactions with the public
The Powerbot is patient in that it assimilates and tolerates any deviations from the central theme and objective of the conversation. But, as soon as possible, refocus, making the conversation more efficient and productive, without failing to ensure the interlocutor a moment of listening
According to Filipe Bento, Powerbot is an ultra humanized artificial intelligence, what makes her perfect for managing topic deviations, with greater patience and ease than a standard human service
According to the executive, Powerbot positions itself in the market segment of no-code automation and AI tools. It fully integrates into the Bitrix24 management system. An important detail: the solution aims to primarily address small and medium-sized enterprises, of any economic activity, that seek to simplify the creation and management of chatbots
This segment of small and medium enterprises values solutions that increase efficiency, reduce technical complexity and promote team autonomy, and that is what Powerbot brings. He is less code and more results, highlights Bento
The Powebot receives, in programming, simple instructions and, from them, while generative artificial intelligence, gains autonomy for conducting conversations. Can, for example, take over the company's customer service done via WhatsApp and social media
For the development of the solution, tests and experiments were conducted applying customer journeys and interface possibilities, until the Powerbot was ready to be launched on the market
This new product celebrates the year of expansion that Br24 is going through, being the largest launch made by the company. After reaching R$ 15 million in annual revenue in 2023, the company projects for 2024 a growth of at least a quarter, reaching a revenue of R$ 19 million
Powerbot Features and Benefits:
- Simplicity:without the need for complex coding; chatbot accessible to any team member
- Full integrationcentralization of the operation in Bitrix24
- Rapid implementation:configuration and customization in record time, with an intuitive interface
- Intelligent automation:the Powerbot, while generative AI, takes care of repetitive tasks, freeing the company's team to focus on what really matters, what are the results
- Team empowerment:autonomy to employees, allowing each one to contribute to the creation of innovative solutions
- Flexibility and adaptability:easy adaptation to the specific needs of the business, with a highly customizable and humanized solution
