Hyperpersonalization of AI is the new bet to enhance customer service.

A Digit Technology, a reference in unified communication solutions, is innovating by applying hyper-personalization to its products, providing its customers with an even more efficient service journey aligned with specific needs. With robust solutions for contact centers, tools for developing voice and chat bots, and a unified corporate communication platform that integrates calls, videos, and messages securely, the company not only improves communication but also creates a unique experience, generating more precise and assertive results for organizations.

By using AI strategically, solutions are able to analyze consumer data, recommend content, solve problems more effectively, and even anticipate their future needs in a highly personalized way. A step further in creating customized service journeys centered on each client's behavior and needs. Additionally, the technology enables the creation of intelligent decision trees, ensuring high-quality service, whether through voice or chat, on any communication channel preferred by the client.

One of the latest innovations from Dígitro Tecnologia is the automation of customer service evaluations, which can reduce costs and optimize companies' time. Through AI, the company is able to transcribe calls, analyze the politeness of agents, and instantly measure customer satisfaction. "This automation not only increases productivity, but also provides a clear view of the agents' performance," states. Márcio SouzaChief Technology Officer of the company.

By investing in technologies that integrate AI, Dígitro reinforces its position at the forefront of digital transformation in corporate communications, creating solutions that not only meet customers' expectations but also anticipate their needs. This ensures a more effective and productive experience for all involved. "Our role is simple: to deliver products and services that truly add value to our clients' businesses. AI, when well applied, generates scalability, productivity, and, most importantly, better results," concludes Márcio Souza.