Giassi Supermarkets, one of the largest retail chains in Santa Catarina, found in technology a strategic ally to expand its logistical efficiency and enhance the consumer experience. Withrevenue of R$4.1 billionand headquartered in Içara (SC), the network remains one of the leaders in the sector in the state.
The partnership with theEnvoyAI-based platform that transforms delivery management has been fundamental in this advancement. With the adoption of the solution, Giassi's network began to have real-time traceability, AI-optimized routing, and full operational visibility, in addition to expanding its geographic coverage without compromising delivery quality to its customers.
"The choice of Envoy was quite assertive. We were researching various delivery platforms and saw in the solution an experience and expertise for the last mile, which was our goal. We wanted to transform the delivery of customer purchases into a service that added value to the purchase, and that was done more accurately, economically, and punctually," comments José Roberto Sampaio, Logistics Manager at Giassi Supermarkets.
The platform also offers the possibility to monitor key indicators such as store performance, SLA, and driver location in real time. "We were able to associate delivery performance with fleet control and identify areas with higher or lower delivery incidence, which allows us to take strategic actions in these regions," says Sampaio.
