Who has never felt upset because of a coworker's attitude? Did you get scared to express an opinion during a meeting because someone seemed unreceptive to ideas? Situations like these are common in the professional environment, so practicing kindness is a daily exercise and essential to promote better relationships between employees and clients.
It is cordiality, in fact, that can define the success of an enterprise or someone's career – as statedDomingos Savio Zainaghi, lawyer, university professor, specialist in Human Sciences and author of the book20 Lessons to Become a Hottie: A Guide to Becoming Someone Everyone Wants to Be Around.
Thinking about the benefits of kindness in the workplace, he prepared four suggestions that can help professionals achieve more prosperity and establish better relationships in the corporate world. Check it out:
1 – Call people by name
Make it a habit to call people by their name and not just by their role or honorifics. If someone is going to assist you and has not introduced themselves, ask how to address them or look for their badge. Also avoid making jokes with people's names, and if you do, make them sweet, as demonstrations of appreciation.
2 – Be a good listener
Many have anxiety about speaking. Some people are even compulsive and don't let others finish their stories, as they are always interrupting to tell theirs. So, when someone is talking about something, hold back your urge to interrupt, because that drives people away. Let the other person shine when they're telling a story.
3 – Correct without offending
No one likes to be corrected, especially in public, but there will be times when it will be necessary to correct someone. By the way, this is a first recommendation: do not use the word "criticism," as it carries a negative symbolism; an alternative is to say "advice" or simply "counsel."
Before pointing out mistakes, start by highlighting the positive aspects and offering sincere praise. For example, an employee who is frequently absent without justification may be approached with a threat of dismissal or suspension, but that would sour the relationship. Talk to this employee about the value of the job and how the company does not want to lose him, because aside from these absences, he is an employee with many virtues.
4 – Admit your mistakes
No one likes to admit faults or acknowledge that they made a wrong decision. However, it is important to have the humility to acknowledge a mistake, because it allows for learning and growth as a human being, as well as relieving a burden. Admitting mistakes is the first step to correcting errors and avoiding repeating them in the future. It is a demonstration of maturity and self-responsibility for one's own actions.
