A Freshworks Inc.a global service software company with AI focused on people announced a strategic agreement with Unisys (NYSE: UIS), a leading global technology solutions provider, to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership highlights a mutual commitment to serve the mid-market — a segment often overwhelmed and poorly served in the IT landscape.
Our collaboration with Unisys is driven by a shared vision that the market needs a new approach to IT services. Together, we aim to break the status quo with an easy-to-use and implement software that empowers IT, operations, and business teams to deliver exceptional and seamless experiences, said Laura Padilla, senior vice president of global channels and partners at Freshworks. "The deep experience and global reach of Unisys make the company the perfect partner to help us rapidly expand into medium and large markets."
As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys introduces a new powerful channel for Freshworks. With customer support in over 120 countries, Unisys serves a diverse range of industries, including the commercial, financial, and public sectors.
Recently, Unisys secured a victory with a medium-sized US industrial company, which chose Freshservice over its previous IT provider and went live successfully in less than 12 weeks. The ease of use, quick deployment, and rapid return on investment of Freshservice highlight the practical benefits of Freshworks' approach, while also enriching and further strengthening Unisys' robust enterprise service management portfolio.
"We are excited to establish this partnership with Freshworks to provide innovative solutions for medium and large enterprises. This collaboration leverages our global workforce of IT professionals and our extensive experience in ITSM and field services," said Patrycja Sobera, senior vice president and general manager of Unisys's Digital Workplace Solutions business unit. Together, we are well positioned to generate significant value for our clients, enhancing their operations and delivering exceptional service experiences.
The expanding partner ecosystem of Freshworks — which includes over 500 active partners — continues to grow through this strategic collaboration. With Unisys's global IT professional workforce and the company's expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth while reinforcing its mission to make ITSM accessible to mid-sized companies worldwide.
