A FreshworksGlobal AI software company announced last week the launch of Freddy AI Agent – a new generation of autonomous agents designed to drive business management. Developed to provide exceptional experiences for customers (CX) and employees (EX), the Freddy AI Agent can be implemented in just a few minutes and has helped customer support and IT teams at companies like Porsche eBike, Live Oak Bank, Hobbycraft, and Bchek autonomously resolve an average of up to 45% of support requests.
According to a study byGartnerBy 2028, 33% of enterprise applications will include AI, enabling 15% of daily work decisions to be made autonomously. At the forefront of the curve are customer service and IT leaders who say that AI is generating more noticeable value than ever, according to theFreshworks Global “Workplace AI” Report.
“Over the past six years, we’ve seen a surge in demand for our frictionless, AI-powered solutions that make the lives of customer service and IT managers easier and more efficient,” saidDennis Woodside, CEO and President of Freshworks. “Freddy AI Agent is a game-changer for organizations looking to accelerate customer and employee service quickly. Most other software requires several weeks and fees to deploy an AI agent, but we designed Freddy to be implemented in minutes with no code or consultants.”
Medium-sized companies like Bchex, Porsche eBike, Hobbycraft, and Live Oak Bank are already experiencing the transformative power of the Freddy AI Agent integrated with Freshdesk and Freshservice. Significant gains in productivity and efficiency help unlock higher-value work, demonstrating how AI is transitioning from an experimental tool to a business results driver across all sectors. THEFreddy AI Agentmakes this possible with the following features for CX and EX:
- Fast and low-cost transformation.Organizations can quickly implement the Freddy AI Agent without needing to code or train models. Instead, Freddy learns from existing documents and websites. By pointing Freddy to websites and other learning materials, the agent will track the resources and learn on its own. Additionally, the cost will be approximately 10 cents per conversation, much cheaper than competitors.
- Autonomous and proactive.Freddy AI Agent is fully autonomous and supports you with 24/7 conversational assistance across different channels.
- Super personalized service.Freddy AI Agent personalizes and contextualizes conversations across multiple languages and channels.
- Business-level insurance.Freddy AI Agent delivers reliable, secure, enterprise-grade AI built on a foundation of rigorous privacy controls to meet security and compliance standards.
A Bchex, a criminal background check company based in the USA, had a perfect experience setting up the Freddy AI Agent with Freshdesk. "The best part is how quickly it can be implemented. If you have your frequently asked questions and data ready, you can upload them to the platform and have a new AI agent ready in 20 minutes," he said.Amanda Pope, Customer Success Manager at Bchex“Our AI agent takes the burden off our support team, and the team can now spend their time and resources solving more difficult issues to give our customers the care they deserve.”
“Freshservice’s AI capabilities are the backbone of our IT operations,” saidAlexander Wünsch, CFO of Porsche eBike Performance. “With features like conversational support and the article generator, we can now provide intelligent, user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.”
Already theCTO of Freshworks, Murali Swaminathan, said: “We’re just beginning to see the positive impact of AI on work. From advisor to active problem solver, an orchestrated symphony of expert agents can thoughtfully handle a large and growing percentage of daily requests and help employees do their jobs more effectively. Co-pilots also step in to assist the human agent, further automating the tasks and workflows that run a business. Freshworks is exploring and applying the best of both worlds, where people and AI can work together.”
The Freddy AI Agent operates independently of the platform and leverages the latest advances in generative LLMs.To learn more and sign up for the beta test, visit thesite da Freshworksorregisterfor the virtual AI Summit taking place on November 12th.
