HiPartners, a venture capital focused on retail, announces a R$6 million investment in Fintalk, the first Brazilian conversational AI, with a nine-figure valuation. This is the 7th investment of the fund focused exclusively on retail techs, whose relationship base is formed by the largest retailers in Brazil, which goes beyond capital investment to asmart moneycapable of catalyzing the strategy ofgrowthof the startup. There are currently more than 80 investors, including entrepreneurs such as Sergio Zimerman, founder of Petz; Eugênio De Zagottis, board member of RD Saúde; Gabriela Baumgart, partner of the Baumgart Group; among others.
With the start of commercial operation in 2022, Fintalk has established itself as Brazil's first conversational artificial intelligence (AI) platform capable of understanding regionalisms, slang, and cultural nuances, offering automation solutions to over 12 million users, focusing on major players such as C&A, Stone, SKY, Avenue Itaú, Porto Seguro, CIMED, among others.
HiPartners' decision reinforces confidence in Fintalk's technological and commercial foundation. The company developed its own artificial intelligence, ensuring full control over updates, customization, and banking security, validated by leading financial institutions — an essential criterion for enterprise clients. The impact on results makes Fintalk the market's new favorite technology: it reduces service costs by 50%, cuts collection expenses by 40%, and increases sales and collection conversion rates by up to 25%.
The contribution reinforces the fund's commitment to accelerate technology companies with high growth potential and clear competitive advantages. The startup's entry into the portfolio will enable Fintalk to expand its leadership in the conversational AI market, broaden its national and international presence, and strengthen its team with senior professionals, ensuring sustainable and scalable growth, especially in retail, where the daily challenge is to offer an omnichannel relationship that is both agile and natural, with clear value generation for the retailer and their customers.
"The lack of effective communication solutions directly impacts customer satisfaction, and most of the time, complex tools have high operational costs, almost prohibitive. Among all the players we evaluated, we saw in Fintalk the only company capable of reducing these barriers and providing customers with a much more efficient and accessible voice relationship. Our investment reinforces confidence in the startup's ability to lead this sector, both in Brazil and abroad," comments Walter Sabini Junior, CEO of HiPartners.
With a consistent growth of 8% per month, Fintalk not only doubles in size annually but also strategically positions itself to expand its market presence. This rapid pace reflects the robustness of the business model, the increasing demand for its solutions, and the efficiency in executing the strategy. In Brazil, the investment will help the company strengthen its presence and continue to be a reference in conversational AI for large corporations. "While global competitors treat Brazil as a secondary market, we were born here and grew because we deliver high-impact results that generate value for our clients, and together we have built great success stories with high ROI," says Luiz Lobo, founder and CEO of Fintalk.
"HiPartners' investment validates our mission to innovate retail in Brazil and worldwide," he/she/they complete. The company's expectation is to maintain the accelerated pace and continue doubling in size year after year, driven by sector growth and the continuous evolution of its solutions.
The global AI market, valued at around $200 billion in 2023, is experiencing strong growth, and Fintalk is well positioned to stand out in this landscape. With tens of millions of users served and millions of daily transactions, the company offers solutions such as AI agents for customer service, sales, and billing, as well as a co-pilot to improve performance.
The CEO and founder of Fintalk, Luiz Lobo, has extensive experience in the financial and technology sectors. Before founding the company, he led the expansion of disruptive acquiring platforms for millions of micro-entrepreneurs at Stone and Hipercard, in addition to playing strategic roles as a partner at Itaú and Stone, and as CIO at AT&T/SKY Digital Brazil. Your vision and expertise have been fundamental to Fintalk's rapid growth and its consolidation as a leader in the conversational AI market in Brazil.
