A Engine Brazil, specialized consulting in solutions for digital transformation and SAP partner, announced today the creation of a new area dedicated to Customer Engagement. This strategic initiative aims to provide an even more personalized experience for its customers, in response to the growing demand for migrations to cloud environments
Marcos Mazarin, veteran of the Information Technology and Services industry, he was appointed director of the new area. With your extensive experience in managing complex IT environments and business transformation, Mazarin is well positioned to enhance the quality of the customer experience at Engine
André Nadjarian, VP of strategy and innovation at Engine, explained the importance of this new area: "The development of the specific area of Customer Engagement is part of our strategy to ensure the best experience in the migration process. Considering the current phase of digitization and the expansion of digital transformation in the cloud environment, it is essential to establish an even closer and more precise monitoring.”
Engine's clients will benefit from closer and more proactive monitoring, greater efficiency in the use of solutions, anticipation of needs and an increase in meeting business objectives
To structure the new sector, the Engine had the support of ISSI (Integration Solution Services Inc.), an international consultancy recognized for excellence in structuring Customer Success and specialized in SAP system architecture. With this partnership, a Engine becomes the first SAP partner in Brazil to adopt the practices recommended by ISSI
This new initiative reinforces Engine's commitment to remain at the forefront as a strategic consultant for its clients, especially regarding digital acceleration in cloud environments. The company aims to raise the standards of strategic and tactical consulting, transforming customer success in cloud environments
Nadjarian concluded: "With the constant changes in the market, Customer Engagement has become an essential element to ensure efficiency and guarantee quality in service delivery. From now on, our clients will be able to count on an even closer engagement, aiming, mainly, achieve broad satisfaction and promising results.”
