Engine Brasil Launches Customer Engagement Area to Enhance Customer Experience

Engine Brasil, a consultancy specializing in digital transformation solutions and a SAP partner, announced today the creation of a new area dedicated to Customer Engagement. This strategic initiative aims to offer an even more personalized experience to its clients, in response to the growing demand for migrations to cloud environments.

Marcos Mazarin, a veteran of the Information Technology and Services industry, has been appointed director of the new area. With his extensive experience in managing complex IT environments and business transformation, Mazarin is well-positioned to elevate the quality of Engine's customer experience.

André Nadjarian, VP of Strategy and Innovation at Engine, explained the importance of this new area: “The development of the specific Customer Engagement area is part of our strategy to ensure the best experience in the migration process. Considering the current phase of digitalization and expansion of digital transformation in the cloud environment, it is essential to establish even closer and more precise monitoring.”

Engine's clients will benefit from closer and more proactive monitoring, greater efficiency in the use of solutions, anticipation of needs, and an increase in meeting business objectives.

To structure the new department, Engine relied on the support of ISSI (Integration Solution Services Inc.), an international consultancy recognized for its excellence in structuring Customer Success and specializing in SAP system architecture. With this partnership, Engine becomes the first SAP partner in Brazil to adopt the practices recommended by ISSI.

This new initiative reinforces Engine's commitment to remaining at the forefront as a strategic consultant for its clients, especially concerning digital acceleration in cloud environments. The company aims to elevate strategic and tactical consulting standards, transforming client success in cloud environments.

Nadjarian concluded: “With constant market changes, Customer Engagement has become an indispensable element to ensure efficiency and guarantee quality in service provision. From now on, our clients will be able to count on an even closer collaboration, aiming primarily at achieving broad satisfaction and promising results.”