The first 60 days of commercialization of Zenvia's Generative AI Chatbot, which enables companies to create personal, engaging and fluid experiences throughout the customer journey, already show the impact of technology on the market.
During this period, small and medium-sized companies in the agricultural, technological, legal, real estate, financial, tourism, services, and retail sectors invested in the product and completed 99 generative AI chatbots, that is, more than three every two days!
Among the main use cases are: event and training schedule inquiries, service triage, event participation confirmation, information about the company and its products, guidance on buying and selling, registrations, inquiries, and contract management.
The easy creation and implementation of the Generative AI Chatbot are responsible for the results, combined with the company's efforts to make the ability to use a robot with a high capacity for natural language processing and understanding complex questions to create intelligent and resolute conversations increasingly agile.
Traditional chatbots take days, weeks, or months to go live. Now we are talking about creating value with AI in about 5 minutes. A benchmark for those who need efficiency to achieve good results, which is the reality of all companies, with even greater impact on medium and small ones.”, says Lilian Lima, CTO of Zenvia.
The generative AI chatbots already created have generated 147 new skills (the specializations the chatbot performs in the customer journey) and over 100 pieces of content.
“With our richer knowledge base, our customers have many more resources to develop their generative AI chatbots, which ensures a better understanding of consumer behavior and greater assertiveness in responses”, reinforces Zenvia's CTO.
This benefit is added to the competitive advantages already mapped by the company, which can be translated into: increased operational efficiency, reduced costs, improved user satisfaction and reduced service time and support for multiple languages and cultural contexts.
The solution
Zenvia's Generative AI Chatbot allows clients to configure and customize their chatbots with just a few clicks, without the need for technical knowledge. For that, just express the needs in a single text box and that's it.
Among the features highlighted are the user-friendly interface, ease of defining the scope in informal language, simplified integration with the communication channels available in Zenvia Customer Cloud, and alignment of the appropriate tone of voice for the brand. Users can also add skills at any time, increasing the flexibility and usefulness of the Generative AI Chatbot.
New features are already being developed, with a focus on integration into the customer ecosystem through APIs, ERPs, CRMs and market integration solutions.
“We are opening up diverse possibilities for the future of customer experience,”complete Cassio Bobsin, CEO of Zenvia.
