Nortrez, a technology hub focused on bringing Latin American companies closer to cutting-edge software from the global scene, announces a partnership with Document360, a brand of the Indian developer Kovai.Co, a reference in the SaaS B2B sector. The AI-powered knowledge base platform for software projects and documentation arrives in the country through Nortrez, which will be responsible for its distribution in Latin America.
With Document360, it is possible to create rich documentation and knowledge bases for internal and external offerings in a straightforward manner. The solution can be customized to meet the needs of companies of various sizes, all with easy-to-configure features.
“Some of the tool’s main features are: maintaining a single source of information within an organization, creating, managing and sharing technical and process documentation, using a knowledge base with useful information to reduce the number of tickets and manual work of support agents, which generates scalability in operations, in addition to integrating your API documentation from other platforms such as Github and Swagger, for example, in public or private documentation, making your APIs available in an easy-to-use portal,” explains theHead of New Brands at Nortrez, Eduardo Schio.
In this way, the platform allows managing multiple project documentation, configuring user teams, API support, making internal information flow more dynamic, and viewing analytics that will help keep the knowledge base content up-to-date and relevant at all times. McDonald's, Virgin, Insider, Ticketmaster, and Access are some of the companies that have already invested in the solution.
“When we look for innovative partners, we choose tools that solve not only current problems, but also challenges that the market will still face in the near future. The idea is that we are prepared to meet the demands that will come”, highlights theCEO of Nortez Alexandre I'm going to.
Currently, Nortrez, the partner responsible for bringing Document360 to Brazil, has over 1,300 clients and nine brands in its portfolio (Attemics, Chatlabel, Freshworks, GoTo, Hiver, LastPass, monday.com, Zluri, and now Document360). The hub proposes a new perspective on adopting management technologies, focusing on the experiences among managers, employees, and clients through the resources, thereby creating more efficient, competitive, and beloved operations.
