Dígitro Tecnologia, a leader in corporate communication solutions and customer journey, recently launched Nexus, a solution developed to automate the sales journey and unify communication and customer service. With contact center solutions, chatbots, and WhatsApp Business, as well as a unified White Label communication product, the platform is being directed towards the company's own business partners who, with a multitenant structure, will support multiple user groups, ensuring agility and integration of internal processes with a focus on operational efficiency and reduction of manual errors.
According to Octávio Carradore, Director of Market Relations at Dígitro, Nexus stands out for its ability to integrate and complement communication services. "From the customer journey, multichannelity, to virtual assistants, internal administrative communication, and collaborative communication, we are capable of delivering the entire communication ecosystem of an organizational environment with efficiency and security," he/she states.
The platform is a central component of Dígitro's newly launched Channel Program, aimed at partners, to serve sectors such as services, commerce, ICT, finance, logistics, hospitality, and health, among others. "With Nexus, our partners can, in just a few minutes, set up customized service proposals for their clients, integrating internal and external communication and gaining scalability with security and reliability," explains Carradore.
InI estimatedrecently released by the Gartner Institute, 30% of companies intend to automate more than half of their network functions by 2026 and, according to the CX Trends report2024customers are not only already adapted to using technologies to enhance their service, but they also expect companies to use automation and Artificial Intelligence to improve their service journey.
