E-commerce saw a 9.7% increase in 2024 compared to 2023, totaling R$ 44.2 billion in sales in the first quarter of the year alone. The data comes from the Brazilian Association of Electronic Commerce (ABComm), which also predicts that the sector will exceed R$ 205.11 billion by the end of December. Given this new consumer behavior, technologies focused on providing greater practicality and convenience are becoming more popular, such as smart lockers.
According to Elton Matos, founding partner and CEO of Airlocker, the first Brazilian franchise of fully self-managed smart lockers, the solution's key advantages in daily life are flexibility and security. "With this innovation, time is no longer a problem for residents of condominiums or visitors to commercial complexes, who now have the freedom to pick up their orders at a time that best suits their routine, without depending on the availability of delivery drivers. Furthermore, the initiative prevents incidents of lost or broken items," he states.
With the goal of helping consumers get the most out of smart lockers, the executive created a practical guide for first-time users. Check it out below:
The key to delivery is the code.
In smart lockers, access to the order is via a code or QR code sent by email or text message, which will act as a password to open and retrieve the item. "The technology was designed to simplify the consumer experience. With a simple scan or typing of a code, it's possible to pick up the product quickly and safely," explains the expert.
There's no need to race against the clock.
Unlike other delivery methods, this solution works 24 hours a day, seven days a week. "There's no need to worry about business hours or depending on someone to receive the package. Enjoy the autonomy," reveals Matos.
Keep your secret, protect your code.
The delivery pickup code or QR code is sent only to the user responsible for access. Ensuring its confidentiality is fundamental to keeping the items intact. "Security is a fundamental pillar of innovation. Therefore, access to the content is restricted, but it is the user's responsibility not to share it with third parties," the executive emphasizes.
In addition to the tips above, the expert also points out a key aspect for condominiums: the size of the door. “Today, the market offers a variety of smart lockers. Some even have a larger number of doors but are smaller, causing operational problems for consumers. It's advisable that residential complexes prioritize lockers with larger doors and varying sizes. This increases the likelihood that most residents will have their needs met,” the CEO points out.
