E-commerce experienced a 9.7% increase in 2024 compared to 2023, totaling R$ 44.2 billion in sales in just the first quarter of the year. The data is from the Brazilian Association of Electronic Commerce (ABComm), which still predicts that the sector will exceed R$ 205.11 billion by the end of December. Faced with this new consumer behavior, technologies focused on providing more practicality and convenience are becoming popular, such as smart lockers.
According to Elton Matos, co-founder and CEO of Airlocker, the first Brazilian franchise of fully self-managing smart lockers, the key differentiators of the solution in daily life are flexibility and security. "With the innovation, time is no longer a problem for residents of condominiums or visitors to commercial complexes, who now have the freedom to pick up their packages at the time that best fits their routine, without depending on the availability of delivery personnel. Additionally, the initiative prevents episodes of loss or breakage of items," he states.
Thinking of helping consumers make the most of the smart lockers' potential, the executive created a practical guide for those using the solution for the first time. check below
The key to delivery is the code
In smart lockers, access to the order is through a code or QR code sent via email or text message, which will serve as a password to open and retrieve the item. "The technology was designed to simplify the consumer experience. With a simple scan or input of a code, it is possible to pick up the product quickly and securely," explains the specialist.
No need to race against the clock
Unlike other delivery methods, the solution operates 24 hours a day, seven days a week. "It's not necessary to worry about business hours or depend on someone to receive the package. Enjoy the autonomy," reveals Matos.
Keep your secret, protect your code
The pickup code or QR Code for deliveries is sent only to the user responsible for access. Ensuring your privacy is essential to keep the items intact. "Security is a fundamental pillar of innovation. Therefore, access to the content is restricted, but it is the user's responsibility not to share it with third parties," reinforces the executive.
In addition to the tips above, the expert also points out a concern for condominiums: the size of the door. "Today in the market, there is a variety of smart lockers. Including those with a greater number of doors, but smaller in size, causing operational issues for consumers. It is interesting that residential complexes prefer larger lockers with varied sizes. This way, the chances of most residents having their needs met increase," states the CEO.
