According to data from Gartner, up to 89% of companies expected to stand out, mainly, in the customer experience. In 2025, this statistic tends to grow, considering the gradual demand of the user. Here, count on technology fromchatbot it can be a great differentiator to increase sales and optimize customer service.
Chatbot is indispensable in customer service
With the world becoming increasingly digital, modernizing a business has ceased to be a competitive advantage and has become a necessity. After all, those who want to keep their brand relevant in the market need to be pioneers, inclusive when adopting innovations in support.
In this scenario, distinct sectors face obstacles in their quest to reduce operational costs and improve the experience of those seeking the business, in addition to increasing the productivity of the operation. "With Total IP", it is possible to improve performance by up to 45% with task automation. Furthermore, Dynamic Robots are available 24 hours. "It's not a dream to sleep while your e-commerce sells for you", comment Carlos H. Mencaci, CEO from Total IP.
For the more mature companies, it is possible to integrate with legacy CRM or ERP systems that are easy to implement. Moreover, we also offer interconnection with API’s various, web services, focusing on automatic screen opening with or without rescheduling calls. We remain committed to providing a service of the highest quality, therefore we can develop special projects for database connection, for example, adds Mencaci.
3 advantages of having robots in customer service
To simplify the idea of the implementation, Mencaci separated someadvantages of having this solution from Total IP. See:
1) Improved productivity
One of the most important benefits is seen in the increase in productivity. After all, the robotization of demands implies a faster and more accurate resolution, saving time for many involved. As a consequence, the team and the company take off!
2) Excellence in customer experience
When modernizing internal procedures, it is possible to respond to the consumer quickly. To improve, the manager customizes the support in whatever way they want, adding regional expressions, adjusting the tone of voice, choosing between female and male, for example. This results in greater satisfaction on the part of those seeking the business and, consequently, in a complete loyalty program.
3) Process automation
They are capable of performing repetitive and low-value tasks autonomously, freeing up employees for more strategic and complex activities. In general, this is capable of expanding efficiency and also reducing errors throughout the process.
Inclusive, this subject is essential for those who want to evolve. According to SuperOffice, 86% of respondents were willing to pay more for a better shopping experience. Furthermore, a study by PwC, pointed: to 73%, this factor was essential in the decision to acquire the product or service. Therefore, it is a good idea to add achatbot for the organization
Finally, the modernization of the business, mainly using robots, is a precursor of success. After all, with various tangible benefits, it is necessary to put this planning into action as an investment and not an additional cost
