According to a Deloitte survey, Brazilian entrepreneurs plan to maintain or increase investment and returns in modernization to meet the demands of the new, demanding customer. In this sense, robots have become allies of faster processes, increasing the team's productivity and optimizing the time of all involved. In addition to improving the consumer experience, they are the bet for 2025.
Robots are indispensable for business
Digital transformation has brought new paradigms to all sectors, transforming consumer behavior. Now, they areon-lineand look for quick services on virtual platforms, whether to buy something, evaluatereviewsor even get in touch with the brand.
According to Carlos H. Mencaci,CEO From Total IP, the company needs to be prepared for these interactions. By using robots, it is possible to accelerate results in a completely personalized way. "We teach and the executive builds their"botsvery easily. "Any employee can adjust the settings and install new features," he says. Thus, it is possible to generate even more autonomy in the processes and have real-time monitoring, with metrics in reports anddashboards intuitive.
In this way, the enterprise is able to truly assimilate growth, as there is a constant evaluation of results. All of this is backed by the security of having specialized support available 24 hours a day, seven days a week. Thus, it is never left unprotected and the operation never pauses.
3 types of robots to accelerate results
There are various robot models, each with its own specifications, including Total IP, which can develop new exclusive projects according to the client's needs. Therefore, Mencaci has separated some options. Check it out:
Advanced Reception:Provides various information during the pre-service phase, before human interaction.It is capable of solving repetitive operations such as
- Direct the call to the departments;
- Inform card balance;
- Schedule of a doctor's appointment;
- 2nd copy of invoice;
- Change card password and much more.
Active:Automatic dialing of simultaneous calls to the database, allowing interactions via voice commands. Your goal is to enhance effective contacts and even direct them to the support queue, such as:
- Confirmation of appointments and medical examinations;
- Registration update;
- Contact the right person;
- Presentation of a product and/or service;
- Debt negotiation and more.
Search:It functions as a menu at the end of the call, requesting the customer's feedback. It is an effective strategy to analyze operational performance; its main applications are:
- Satisfaction survey for NPS (Net Promoter Score)
- Quality research regarding a product and/or service provided;
- Internal research among companies and their employees;
- Indicator reports forfeedbacks and much more.
Finally, the dialogues are humanized, with male and female voices, and have several other configuration options. "Automating repetitive tasks is the best strategy for the company, regardless of the sector, because it ensures positive results," he concludes.
