Imagine leading a large organization through challenging transformative moments in the business environment, such as during mergers or ERP implementations. The challenges accumulate, among increasing demands from employees, accelerated technological innovations, pressures for sustainability, and regulatory adjustments. According to McKinsey & Company, 83% of CEOs feel unprepared to handle this scenario, where command and control alone are no longer sufficient. A versatile, human, and people-connected approach is necessary, but not all leaders are able to apply these soft skills in their work.
It is in this context that Organizational Change Management (OCM) reinforces its expertise. It is a strategic service, structured with practical actions, based on the best methodologies in the market, aimed at supporting the human side of change during organizational transformations. By connecting strategy, clear communication, and team development, GMO helps guide the company from its current state to the desired one, ensuring that everyone (from senior leadership to operational teams) is aligned and engaged in the change.
Among the deliverables, best practices include training, organizational impact analysis, and internal communication campaigns, focusing on minimizing resistance and accelerating positive results. Therefore, change managers are essential, where successful adoption can lead to exponential gains in ROI and Payback.
Structuring decisions
Gateware works consistently to support, through GMO, senior leadership in making strategic decisions, being activated even during schedule reviews and restructuring. Based on its own methodology and a focus on the integration of communication, leadership, and team engagement, the company develops tailored solutions for each corporate reality, supporting managers and teams in the transition from the current model to the desired future.
What differentiates GMO from Gateware is the human and strategic perspective. We operate with empathy, but also with business depth. We are called upon not only to reduce resistance but also to support senior leadership in structural decisions, says Cibele Assumpção, GMO specialist at Gateware.
One of the most representative cases of this approach was in the largest SAP project in the global agribusiness, where Gateware was recognized as essential by the company's top leadership and for its expertise in Change Management during SAP S/4HANA implementations. The challenge involved replacing a system used for over 20 years, with impacts at all levels of the organization and in a deeply rooted culture.
"Strategic communication was one of the pillars of the project, with internal and external campaigns, in-person, visual, and digital actions that ensured employees understood the project. The impacts were thoroughly mapped, including restructurings, resizing of teams, and realignment of new roles, always focusing on preserving the culture and valuing people," highlights Cibele.
Gateware led training for over a thousand people, organizing customized tracks, digital materials, video lessons, and operational manuals. "When people are empowered and confident, the system's Go-Live is much more effective and the business experiences fewer impacts," he emphasizes.
For her, Gateware's role is to prepare the leadership of the companies served to move forward independently: "Gateware goes beyond project delivery; we prepare the client to move forward with autonomy, confidence, and consequently, greater profitability. We prioritize genuine partnership, not just a punctual delivery."
In a scenario where business leadership faces increasing pressures for agility, empathy, and sustainable results, the ability to lead change with consistency and an integrated vision becomes a critical differentiator. Understanding that resistance to change often stems from a lack of clear direction and structured support is the first step to leading more effectively. And it is precisely this gap that Gateware's Organizational Change Management fills: empowering leaders to guide their teams not only through change but towards the future they want to build.
