Vindi Launches WhatsApp Billing to Reduce Business Inadmplency

LWSA payments platform Vindi has just released a new feature that allows billing notification via WhatsApp. This initiative aims to automate billing notifications for businesses, with the aim of reducing default and recovering sales more effectively.

The new tool integrates the strategy of diversification of financial services offered by Vindi, which seeks to provide complete solutions for companies and entrepreneurs.“Our recovery solutions have already enabled companies to recover more than R$ 121 million in payments between January and June this year, and about R$ 1 billion between June 2015 and June 2024, through email notifications and SMS”, highlights Monisi Costa, director of Payments & Banking at Vindi.

With the addition of notifications via WhatsApp, companies gain a powerful ally in the fight against default, offering customers a more convenient way to settle their debts.In June this year, default reached 67.98 million Brazilian consumers, according to the National Confederation of Shopkeepers (CNDL) and the Credit Protection Service (SPC Brazil). “ Notifications via WhatsApp meet the growing demand for more effective and convenient communication methods for both companies and consumers, facilitating the negotiation of outstanding debts and the realization of” sales, explains Monisi.

Vindi's new functionality follows the trend of consumer behavior, which is increasingly connected and solving their questions online. A recent survey by Opinion Box revealed that 61% of users open the application at least once a day, and 80% of Brazilians prefer to communicate with companies through instant messaging.

The tool allows companies to send automatic notifications of pending, due, issued and rejected charges, which can be paid directly by WhatsApp, using a number of Vindi or the company itself. Among the main benefits of the new functionality are greater sales recovery, sending payment links in the message, ready and assertive messages, integration flexibility, simple and easy configuration, as well as control and visibility.

With this innovation, Vindi reinforces its commitment to offer technological solutions that facilitate the financial management of companies, helping them to recover revenues and improve communication with customers.