TOTVS announces AI assistant to simplify Tax Reform for the Supermarket sector

TOTVS, Brazil's largest technology company, announces an artificial intelligence assistant to help supermarket segment clients understand and apply the Tax Reform. Integrated into the ERP TOTVS Retail Supermarkets – Consinco Line and to TOTVS Tax Intelligence, the assistant arrives to simplify the complex Brazilian tax landscape, providing precise and secure guidance on the new taxes.

“Brazil is experiencing an unprecedented period of tax transition, which generates a significant volume of doubts and challenges for companies, especially for the supermarket sector, which deals with a vast range of products and daily tax operations. With this in mind, we developed this AI assistant as a fundamental resource that simplifies the understanding and application of the new tax rules directly within the Consinco Line solutions,” comments João Giaccomassi, Director for Supermarkets at TOTVS.

Created based on DTA, TOTVS's proprietary platform for accelerating generative AI development, the assistant combines extensive structured tax knowledge with the practicality of artificial intelligence, organizing and presenting content, guidance, and documentation on the Tax Reform. The goal is to transform complexity into clarity, offering answers and instructions directly within the client's work environment.

The AI assistant offers a series of benefits that make adapting to the new legislative requirements simpler and more efficient. It facilitates the interpretation of the rules and their practical application in daily operations, consolidating content, guidance, and essential concepts in a single point of consultation. Furthermore, it makes this information available in different formats—such as FAQ, step-by-step guides, and even audio—which optimizes the user experience and expands usage possibilities.

Another differentiator is the reliability of the material, as the assistant always indicates official sources for those who wish to delve deeper safely. Its structure was also designed to offer maximum security and flexibility, functioning in both on-premise and cloud environments. And, when necessary, the user still has directed support, with intelligent routing to the TOTVS service channel, ensuring additional assistance in an agile and effective manner.

The AI assistant has been available since the October 2025 versions of the TOTVS Retail Supermarkets – Consinco Line and TOTVS Tax Intelligence solutions.

New chatbot on the Customer Portal 

To further support clients on their journey to adapt to the Tax Reform, TOTVS has also made available a new Tax Reform Expert Chatbot on the Customer Portal. Available 24 hours a day, the assistant was developed to guide companies in interpreting the legislation, track updates to TOTVS ERPs, and assist in implementing releases and compliance packages related to IBS and CBS. Thus, the company reinforces its continuous and intelligent support during a time of major changes for the Brazilian tax ecosystem.