Brazilian startup accelerates e-commerce results with Generative Artificial Intelligence

Generative Artificial Intelligence is already a transformative reality for e-commerce, and ShopNext.AI has been proving this with concrete numbers.In just six months of operation, the startup already delivers significant results for online retailers, consolidating itself as a reference in the use of AI for customization, engagement and management in the sector. 

Since its debut, ShopNext.AI has revolutionized digital retail with its advanced solutions.The highlight is ShopNTalk, a suite of conversational tools that significantly improves the shopping experience and operational efficiency.The platform, which allows searches by natural language and integration with WhatsApp for cart and campaign recovery, has already demonstrated a direct impact on its customers' revenues. 

The results speak for themselves: an average monthly ROI of 28 times the investment in ShopNTalk, an average revenue increase of 7% and a reduction of 70% in the volume of calls generated via the site. In addition, the solution presents 95% of assertiveness in responses, optimizing customer service and increasing conversion rates. 

“Our goal has always been to make Artificial Intelligence accessible and effective for digital retail.These first months of operation show us that we are on the right track, delivering solutions that directly impact sales and operational efficiency of our” customers, says Pedro Duarte, CEO and founding partner of ShopNext.AI. 

In addition to ShopNTalk, the startup prepares new launches for 2025, including tools for catalog management, digital media and data intelligence.The expectation is to expand the customer base and reach 2 thousand retailers by the end of the year, consolidating ShopNext.AI as a strategic partner for the sector. 

With a portfolio of solutions plug-and-play for platforms like Vtex and Shopify, the company already has brands like Ad Lifestyle, Parcelex and Dorel Juvenile among its customers. And the plans do not stop there: the startup is also developing projects tailored to large brands, applying Generative AI to solve specific market challenges. 

“We are building the future of e-commerce with intelligence and innovation.Generative AI can become the center of a retailer's operations, connecting all essential areas of the business into a single solution.Our initial results are just the beginning of what we can achieve”, concludes Duarte.