A Social Digital Commerce, a company specialized in Digital Commerce, announces to the market its new brand positioning with the proprietary methodology Click-to-Growth, which integrates Digital, Retail, and Expansion into a single ecosystem to accelerate customer growth with predictability and margin. Recording growth seven times greater than that of the last two years, the company has delivered over seven million orders, operates seven distribution centers in Brazil, the USA, and Europe, and has over 70,000 m² of storage space, maintaining an on-time delivery (OTD) rate of On-Time Delivery, and same-day purchase delivery (D+0) in 95% of cases. Operations are monitored by business intelligence (BI) with over 180 real-time indicators, ensuring data-driven decisions and a focus on performance. 90% Recently, the company received.
investment from Ventoá , a manager making its market debut, with R$ 300 million in assets under management, according to the company , which strengthens Social's growth structure and accelerates international expansion., "Social Digital Commerce has been in the market for eight years, and during this period, we have served over.
“100 clients and delivered more than 7 million orders since our foundation. With these numbers, we identified that it was time to position ourselves not only as a full digital commerce company but as a growth operator, generating greater agility in returns for our clients," highlights Ricardo Onofre, Co-founder and CEO of the company. Integration in Digital, Retail, and international operations.
Social's new positioning adopts the proprietary term Click-to-Growth, which uses as a reference methodology the integration between
, which connects and operates e-commerce and marketplaces, integrating payment methods, logistics, media, customer relationship management (CRM), and customer experience (CX), with real-time business intelligence (BI) and conversion rate optimization (CRO), ensuring more conversion, lower customer acquisition cost (CAC), and lower cost per order, providing full customer support pre- and post-click; the Digital, responsible for structuring and managing pop-ups, concept stores, and events connected to e-commerce/CRM and inventory, with greater brand presence, generation of qualified leads, and new omnichannel revenue streams; and Retail, Expansion , one of Social's differentiators, which develops products in China with a local team, audited factories, and assured quality, handling technical and regulatory documentation, customs processes, and compliance for import to Brazil, with hubs in this country, as well as in the USA and Europe for distribution and international presence. Result: rapid entry, predictability, and global coverage., "The market seeks not just a supplier, but a business partner, and Social's work exemplifies this model well, starting before the click and going beyond the post-click. We believe that, at this stage, a click without strategy has no value, as it is what generates repurchase and customer loyalty. Therefore, we offer a team to work on customer experience (CX), which clarifies all customer doubts, will focus on efficient marketing actions, and will carry out all customer retention and loyalty work," explains Diogo Olher, Co-founder and VP of the company.
“New positioning offers tailored service for each client.
Along with the new positioning, Social will introduce a
Squad Growth , a team of specialists with a strategic view of each client's business, focused on providing support to achieve sales targets in GMV, margin, and conversion. The service will be dedicated, and the client can choose which composition suits their brand profile., "Social's Squad Growth enters the market to assume the role of the customer's voice within the company. Our team will act as a customer success (CS –.
“Customer Success ), assisting in the return of some demands with greater agility. Another advantage is that the client can choose the service according to their need. This way, they can proceed with just the operation, or with the operation plus strategy," highlights Diogo., The Squad Growth composition will include a.
Key Account manager , who will lead the execution of plans, goals, and rituals, ensuring SLAs and prioritization, uniting strategy and execution; a, dedicated Marketplace team , responsible for registration, pricing, campaigns, seller reputation, and channel expansion; a, dedicated e-commerce team , which will be in charge of storefront organization, catalog, user experience measurement, promotions, SEO, and conversion; and a, support assistant to handle calls , responsible for the ticket pipeline and quick resolutions for post-sales, customer service (SAC), and operational issues., Company presents to the market Social Vault, its new payment method.
To complement the new positioning, Social launches a
payment solution with an anti-fraud system automatic split and , developed to offer more transparency and security to clients. The, Social Vault enters the market as the financial engine of the Click-to-Growth method, ensuring greater control over receivables. The new product guarantees trust in on-time transfers, the possibility of advance payment with market rates, full visibility of amounts to be received, and automated, faster, and more secure settlement, eliminating manual errors. "Social Vault was born within the Click-to-Growth methodology, not just as a gateway, but as a payment method in service of growth, which ensures security, flexibility, and guarantee of receivables, without surprises. Currently, an online store can only have visibility of receivables after the month's billing. But, with our payment method, it is possible to track all movements and, better yet, advance the receivable, thus having predictability of amounts," explains Nicolas Fernandes Nascimento, CSO of Social Digital Commerce.
“Social Digital Commerce, a company specialized in Digital Commerce, announces to the market its new brand positioning with the proprietary methodology Click-to-Growth, which integrates Digital, Retail, and Expansion into a single ecosystem to accelerate customer growth with predictability and margin. Recording growth seven times greater than that of the last two years, the company has delivered over […].
