ServiceNow launches Core Business Suite with AI to accelerate transformation of critical functions and scale with growing businesses

Knowledge 2025 During the annual event for customers and partners, Knowledge 2025, a ServiceNow (NYSE: NOW), an AI platform for business transformation, has unveiled its new Core Business Suite ''an artificial intelligence solution designed to quickly transform core processes in areas such as HR, procurement, finance, facilites and legal.

Available on the intelligent, unified ServiceNow platform, Core Business Suite connects employees, vendors, systems and data in one place, driving efficiency and faster results for organizations of all sizes Finance Case Management, a new solution that uses AI workflows to automate financial requests, eliminating manual work on administrative teams.

According to IDC, 67% of the US$ 227 billion predicted in AI spending in 2025 will come from companies that incorporate AI capabilities into their core operations¹.ServiceNow combines AI, data and workflows into a single, powerful platform, enabling Core Business Suite to accelerate process transformation, reduce costs, improve service experiences and drive better operational outcomes.

“To thrive in a world where AI comes first, companies need to connect critical workflows and empower teams across functions,”, said Josh Kahn, SVP and GM of Core Business Workflows at ServiceNow.
“Our new Core Business Suite, built on the ServiceNow AI platform, delivers case management solutions designed to increase productivity by connecting teams and workflows with AI, eliminating silos, helping employees work smarter, and accelerating time to value creation like never before”

Simplifying the work experience for all teams

Core Business Suite brings together proven capabilities from different areas in a unified experience, representing a new way to scale business intelligence, productivity and efficiency for midsize customers as well. The suite offers a single point of entry where employees can solve day-to-day needs from requesting adaptations in the work environment, helping with purchase orders or reporting a compliance issue without navigating through multiple systems.

By seamlessly connecting internal and external employees, suppliers, systems and data to the ServiceNow platform, Core Business Suite eliminates silos and unifies HR, procurement, finance, facilities and legal processes.

Designed for speed and simplicity, the suite is optimized for fast deployment - often in a few weeks - with AI agents helping with setup and automation from day one. This means lower operating cost, faster turnaround, and consistent experiences, even in companies with lean teams or without dedicated IT departments.

Employees have agile, uncomplicated access to the most critical information, driven by intelligent, contextual AI. Experts can solve cases with more agility and context, while team leaders gain visibility into performance and metrics to drive continuous improvement.

“In Siemens, we are seeing closely how AI is revolutionizing our operations.The results have been remarkable & IMPROVED both customer experience and operational efficiency,” said Matthias Egelhaaf, Head of Digital Solutions at Siemens Global Business Services.
“The ServiceNow platform has been essential to automate high-volume processes such as invoices, orders and paychecks around the world. This automation frees our teams to focus on strategic activities.And with AI capabilities, we will further elevate the quality of our service and the satisfaction of our customers.”

Transforming Finance with ServiceNow Finance Case Management

As part of the Core Business Suite launch, ServiceNow introduced the Finance Case Management, a specific solution for financial departments to manage their tasks and requests from day to day. While traditional tools focus on recording transactions, this new solution focuses on unstructured work that generates inefficiencies 'such as creating a new cost center, checking the status of a supplier invoice or scaling a payroll problem 'By offering visibility, structure and automation.

Now, instead of dealing with disconnected systems, employees have a single, intuitive interface to initiate, track, and execute financial requests with support from AI agents.

Core Business Suite represents the next step in ServiceNow's mission to simplify work across the enterprise by integrating HR, finance, procurement, legal and operations, eliminating silos and transforming the way work is performed. By automating requests and connecting workflows across departments, it delivers faster responses and better experiences for all levels of the organization.

Availability
The ServiceNow Core Business Suite is now available available for all clients.

¹ Worldwide Artificial Intelligence IT Spending Forecast, 2024-2028, IDC, Rick Villars, October 2024.