ServiceNow announces powerful data enhancements to unlock value with ultra-scale and performance

ServiceNow, the AI platform for enterprise transformation, today announced powerful data enhancements for Now Platform designed to unlock value with ultra-scale and performance. New capabilities in this next-generation data layer include the high-performance database RaptorDB Pro, with early use cases demonstrating an improvement of 53% in overall transaction times, 27 times faster in extracting reports, analytics and visualizations from lists, and a 3-fold increase in transactional throughput in workflows, allowing more users and more workflows in ServiceNow instances of personalization Elements revealed in ServiceNow's and Data visualizations along with ServiceGraducedu will include a new release of data.

RaptorDB Pro, available today, delivers significant innovation in performance and scale, enabling customers to centralize operational data and analytics on the ServiceNow platform, so more employees can access real-time contextual insights from the same data that powers their workflows.With RaptorDB Pro, employees can perform complex analytics without delays, resulting in faster answers to their most challenging questions.

“The future of business is driven by AI, and databases must evolve to meet the scale required by today's complex data environments”, said Pat Casey, chief technology officer and executive vice president of DevOps at ServiceNow.“ These capabilities set a new standard for transforming data processing, AI inference, and analytics.With these improvements, customers can scale their workflows with speed, connectivity, and personalization on the ServiceNow.” platform

Boosting the scale and speed of data for complex AI use cases

The need for more robust data platforms capable of handling large amounts of information, performing complex analytics quickly, and optimizing workflow performance has become increasingly a requirement in today's AI-driven landscape. At the same time, Now Assist, ServiceNow's GenAI experience, is delivering tangible increases in productivity, self-service, case drift, developer innovation, and cost efficiencies. As customers' needs and demand for Now Assist have grown, ServiceNow is evolving to serve them with new and improved platform performance and corresponding database scaling and sophistication capabilities built on top of the right from the right to the right.

To enable customers to better execute critical workflows across multiple industries, ServiceNow has enhanced the enterprise industry data management database (CMDB) and data models by bringing together cutting-edge analytics, fast performance, real-time personalization, and automation across systems and data sources into a single unified platform RaptorDB Standard, which was initially introduced in Knowledge 2024, features improvements over the current ServiceNow database and is now available to new customers and all customers next year.RaptorDB Pro, the premium version of RaptorDB, builds on these capabilities to filter and process even faster the data that matters most, providing employees with answers to their most complex queries faster, along with the ability to take immediate action on these insights from the single ServiceNow platform.

ServiceNow is also launching its RaptorDB Lighthouse Program, which is designed for a select group of key customers to co-innovate with ServiceNow and remain at the forefront of business transformation with RaptorDB.Pioneering customer results show that these organizations can extend and scale workflows to more areas of their business, and their employees can analyze data faster and act in real time.

Early next year, ServiceNow plans to launch the Knowledge Graph, which consolidates data management and analytics, reducing the need for manual data mapping and complex integrations.With Knowledge Graph, customers will better manage a large influx of insights, making it simpler and faster to connect real-world events and gather data across an organization's ecosystem of operations, employees, customers and partners for improved customization.Knowledge Graph's GenAI capabilities will enable employees to get personalized information in real time for better decision making; for suppliers to more easily collaborate with fewer delays and improved supply chain management.

With these powerful data enhancements, ServiceNow is empowering organizations across industries to manage and examine vast data sets in a single action system, revolutionizing their operations and ensuring customers are able to perform critical tasks at ServiceNow.This can range from telecommunications managing global network traffic to manufacturers performing predictive maintenance across multiple sites and retailers training AI chatbots to deliver personalized shopping experiences.

Strategic acquisitions strengthen ServiceNow's enterprise data strategy

ServiceNow continues to expand its capabilities in the data space through strategic acquisitions, positioning Now Platform at the forefront of AI innovation Raytion transforms user experiences by enabling secure access to data from multiple enterprise sources, providing users with an expansive enterprise search experience and the information they need, all from a single point of entry.Raytion's leading information retrieval technology will power ServiceNow Now Assist AI and AI Search, setting a new standard for AI-driven businesses on Now Platform.

Learn more about new data enhancement capabilities servicenow.

Availability

• RaptorDB Pro is now available to new and existing ServiceNow customers.
• RaptorDB Standard is now available to new customers and will be available to existing customers later next year.
• The expected availability for custom workflows powered by the ServiceNow Knowledge Graph is March 2025.

Additional Information:

• Read about other ServiceNow news today:
  • ServiceNow has reinforced its now Assist GenAI portfolio and it added new AI innovations to increase employee productivity and collaboration.
  • ServiceNow announced its vision of integrate Agentic AI on the ServiceNow platform to drive 24/7 productivity at scale with AI agents.
  • ServiceNow expanded its industry presence with AI solutions developed specifically for telecommunications, media and technology; financial services; public sector; and retail companies.
  • ServiceNow has launched additional capabilities designed to increase collaboration and efficiency for developers, IT teams and employees.