Real Seguro Viagem, a pioneer company in Brazil and originally from Rio Grande do Sul, celebrates 15 years of operation in 2024, expanding its services and improving customer service. Since its foundation, the company has served more than 1 million and 400 thousand travelers.
It all started in 2008, when three Brazilians, Rafael Antonello, Diego Dias and Gabriel Engel, shared a room in London and had their first contact with online travel insurance comparators.In 2009, the project came to life in Brazil, with the creation of Real Seguro Viagem, the first travel insurance comparator in the country.
The platform allows travelers to make travel insurance quotes, indicating origin, destination and dates of embarkation and disembarkation. The tool presents packages from several insurers, with anticipation of up to one year, and allows the choice and purchase of the package directly through the site. It is worth remembering that travel insurance is mandatory in various parts of the world, such as in Europe, and recommended for travel in general.
“The process of quotation, presentation of options and purchase of the package by the customer can be done in three minutes”, says Hugo Reichenbach, director of operations and partner of Real Seguro Viagem.“A person compares the plans offered by the various partner insurers, both in terms of prices and benefits, and chooses the option that best suits you”, he adds.
In 2023, Real Seguro Viagem intensified its presence at tourism industry events to collect ideas and feedback directly from industry professionals.The company has been distinguished by offering options that meet the specific needs of each traveler profile, including plans with specific coverage for seniors, pregnant women, sportsmen and motorcycle travelers, as well as plans with coverage for covid-19.
Another significant advance was in customer service.“We created an application, called UDSSeu’, which puts the traveler in direct contact with the insurer.We work so that the person feels confident in buying the most appropriate plan and knows how to proceed if he needs to resort to the insurance”, explains Reichenbach.
The company, although registered with CNPJ in Porto Alegre, has adopted the concept of digital nomad since 2015. Its team of more than 40 employees is distributed in more than ten cities throughout Brazil.
Since its first steps in London, Real Seguro Viagem has reached important milestones.In 2012, it launched an affiliate program to support traveling bloggers.In 2015, it adopted the digital nomad model.In 2019, it was contemplated by Scale Up Endeavor, a program that drives innovative ventures.The covid-19 pandemic in 2020 brought challenges, but the company guaranteed the reimbursement of all customers who could not travel.
In 2020, Hugo Reichenbach joined the company, leading the rebranding and restructuring of various processes.In 2024, Real Seguro Viagem continues to grow, in line with changes in the way of traveling and tourism trends.
