SMEs: Only 4.5% operate with high digital efficiency in Brazil

In the face of advances in the technology market and changes in consumer behavior, Small and Medium Enterprises (SMEs) need to be on the alert for smart investments in technology, in order to keep up with market trends. 

According to ABDI's Digital Maturity Survey, even with digitalization absorbing 70% from the sector, only 4.5% of companies operate with a high level of digital efficiency.This indicates that currently, about 95.5% of companies in the market still suffer from the stability and performance of digital infrastructure. 

The Getulio Vargas Foundation (FGV), in partnership with the Brazilian Agency for Industrial Development (ABDI), also reveals in a survey that 66% of micro and small national companies still go through stages 1 and 2 of adoption of the technology in their operations, without evolving from the initial stages of digital maturity. 

To financially enable operations within organizations, network stability is a determining factor.To mitigate operational risks, the Of course companies have created a practical guide for companies to test internet speed day by day. 

In addition to interruptions in real-time financial transactions, the instability of the connection can generate failures in the synchronization of management systems (ERP) and bring losses to the commercial image of the brand to consumers. 

Connectivity and infrastructure for AI and cloud.

According to the Ministry of Communications (MCom), the fiber optic technology integrated with the expansion of 5G coverage, which has reached more than 2 thousand Brazilian cities, allows the support of several users in high data consumption tools at the same time. This happens by the stability of the fiber that eliminates signal oscillations, ensuring the union of human performance with the capacity of the contracted software. 

Currently, 47% of Brazilian SMEs have already adopted or planned the implementation of Artificial Intelligence projects, according to Serasa Experian. 

AI and Cloud Computing tools act on the massive demand for data traffic. The use of optical fiber helps to ensure that data processing occurs correctly, and allows the automation of processes to deliver agility rates according to business plans. 

Data security and efficiency in digital customer service.

Compliance with the LGPD and the quality of communication, which have a direct relationship with information security, depend entirely on the proper performance of the network.To enable automatic and high-volume backups in the cloud, the stability of the optical fiber maximizes the resistance of SMEs against incidents such as data theft (ransomware). 

The permanent flow of data provides the recovery in a short time of the window system, establishing the continuity of the operation and protection of the digital assets of the companies. 

However, the low latency connection reflects the speed of customer support and service channels.In a market where speed is essential, fiber optics also eliminates failures in VoIP services, automated answering systems and video calls. 

A strategic differentiator for 2026 is the uninterrupted communication flow, which directly impacts sales conversion rate and customer retention on digital platforms.