Freshworks names Srinivasan Raghavan as CPO

 A Freshworks Inc. (NASDAQ: FRSH) announced today Srinivasan Raghavan as its new Chief Product Officer (CPO). With more than two decades of leadership experience in the enterprise SaaS industry, Srini will lead and scale Freshworks' product strategy and vision with its people-first AI service software used to deliver exceptional customer (CX) and employee (EX) experiences.He joins Freshworks' executive management team by reporting directly to CEO and President Dennis Woodside.

“rini is an essential addition to our team and arrives to lead innovation that delivers scalability and growth across our three key business priorities: employee experience, artificial intelligence and customer experience”, said Woodside.“Srini's track record driving business growth and managing complex multi-product scaling efforts, along with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX.” product strategy

Srini most recently served as Chief Product Officer at RingCentral, where he expanded the company's portfolio to generate additional revenue streams from new cloud-based contact center, marketing and sales intelligence solutions. Prior to that, as Senior Vice President of Product at Five9, he led the development of AI-powered digital automation and engagement solutions, including a platform for workflow automation, virtual agents, and assistance tools for contact center agents. Early in his career, Srini held product strategy and leadership positions at Cisco in the application software and collaboration business units, rooted in his technical expertise, engineering expertise, and experience is complemented by his product training.

“Joining Freshworks at a time when AI is unlocking new possibilities for companies around the world to drive growth and improve operational efficiency is an incredible opportunity”, said Srini. “By continuing to integrate AI and workflow automation across Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together.”

Srini holds a bachelor's and master's degree in Computer Science and Engineering, and an MBA from the Booth School of Business at the University of Chicago. He has a passion for creating customer-centric, innovative and scalable solutions.His global leadership experience in the US, Europe and Asia positions him to bring a diverse and strategic perspective to Freshworks.