When we talk about purchases over the internet, often the expectation of an object of desire falls apart when seeing the reality that comes home. It is common to see memes of objects that were bought imagining that they would have much greater utilities than the product in fact. In these situations there are doubts whether it is possible to return the product and have the money back.
As for this, the answer is emphatic: yes! Since within seven days of delivery of the product at home. So, as soon as the order arrives, the indicated is that it is opened to make sure that is exactly what you wanted. The return is possible for all cases, if you do not like the product, it is different from what you imagined or just regretted making the purchase.
To exercise your right, just contact the site asking for the return, being the responsibility of the company to bear the freight. It is also common practice of the store to want to exchange for discounts on next purchases or credit, however, when you regret, if you want the money the same way you paid, this right is yours.
The deadline to request the return and refund is longer if it has come with a defect, in this case, you can ask for the repair and, if it does not work, the return of the value, this within 30 days for non-durable goods and 90 days for durable goods.
Here is another practical tip from those who have been through it a lot: always film the opening of the boxes to prove the situation that the product came home, especially the most fragile. Thus, you will have proof that it was not you who made that risk or crumpled.
In international purchases, on sites such as Aliexpress and Shopee, Brazilian standards are also applicable, ensuring the same rights.
If the company refuses to return the money or does not respond to your contacts, there is the possibility of joining administrative platforms for the resolution of disputes, examples are: Procon and consumer.gov.br.
Finally, if the amicable attempt has not had an effect, it is always possible to enter a legal claim. To facilitate, Special Courts dispense with the need for a lawyer for actions of up to 20 minimum wages. Above this amount, a patron will be required to follow the process.
