New tool, launched by Poli Digital, organizes the relationship between company and customer

The customer service sector of companies of all sizes faces daily difficulties such as identifying contacts without return or those that have not materialized in sales, and the inability to filter, by the lists of conversations, who are the customers or leads in negotiation, among others. It is not enough to automate the service, it is necessary that this is also applied to the organization of the relationship between company and consumer.

Technological development is allied in facing this pain of organizations. So much so that a startup specialized in centralization and automation of contact channels, Poli Digital, is launching a tool in the market with the objective of providing organizations with greater fluidity and continuity in customer relationship management.

Called Poli Flow, the product allows you to schedule date and time for sending messages by WhatsApp, schedule reminders and activities, view the chats by the Kanban method (visual resources for task management) and divided by service funnels, track all the history of customer information and get customized reports. The solution is already available for companies served by the Poli Digital tool.

“O Poli Flow is a solution to organize the relationship with the customer. By using it, the manager can track which customers are without return, have different views of the conversation list, organize conversations in tokens that can be support and sales”, exemplify the COO of Poli Digital, Timothy Luis, and the company's CPO, Jose Augusto, who on June 19 presented live details of the new solution.

Executives are keen to point out the benefits of Poli Flow combined with Poli Chat, another Poli Digital product.“O Poli Chat is the environment where the customer will exchange messages, will have in the details everything that was talked to the customer, and can start new conversations. While Poli Flow is a complementary tool, where you can see which customers are without a return, and how long ago; what are the chips created, and view their status”.

They also point out that Poli Flow, being integrated with Poli Chat, automatically integrates WhatsApp, Instagram, Facebook Messenger and the website of the companies that use it, thus helping in the entire process of communication management. 

“The service management process is thought of in contract signatures, proposal management, product shipping, forecast closing opportunities, sales goals and conversion reports. These insights can be used in Poli Flow as inputs for better management of the moment of contact with the customer, but are not the main purpose. Poli Flow is to organize, in an automated way, the relationship itself with the customer”, differentiate the executives of Poli Digital.

With the launch of Poli Flow, Poli Digital positions itself as a customer service platform at all stages of its process, from capture to closing of the sale and relationship with the customer”. 

“We hope that the customer will increase their satisfaction by using our product as a complement to the service, allowing a better organization and, consequently, an increase in sales”, the professionals point out.