Nava, a Brazilian technology consultancy, and Twilio, a customer engagement platform that drives real-time personalized experiences for leading companies worldwide, announce a strategic partnership. Its aim is to strengthen Twilio's presence in the Brazilian market by positioning Nava as its local strategic ally, capable of accelerating the adoption, integration, and expansion of Customer Engagement solutions. By combining Twilio's global technology with Nava's expertise in implementation, scalability, and journey orchestration, the collaboration will enable Brazilian companies to transform the complexity of their communication ecosystems into unified, intelligent, and automated experiences.
“Twilio integrates flexible APIs and scalable modules for voice, email, and messaging (SMS, RCS, WhatsApp, and chat) to enable the creation of personalized omnichannel journeys. Nava, in turn, acts as a fundamental pillar in translating the platform's potential into concrete results – ensuring performance and return on investment in highly complex projects,” explains André Scatolini, CEO of Nava.
According to the executive, Twilio offers a platform with a suite of products that enables better customer engagement for companies across all channels. “Our partnership allows Brazilian companies to easily integrate and leverage the necessary tools to achieve their business objectives,” emphasizes Scatolini. “Together, Nava and Twilio will offer companies a simple way to build complete and functional solutions, aligned with the specific needs of the market.”.
“As we accelerate our growth across the Latin America region, this partnership will allow us to better serve our customers in the Brazilian market,” states José Eduardo Ferreira, Regional Vice President of Sales for Latin America at Twilio. “Nava brings the level of excellence, support, and reliability required for our customers to deliver even more hyper-personalized, data- and AI-driven experiences – unlocking the full value of our solutions. This collaboration reinforces our commitment to customer focus and to creating digital interactions with real business impact.”
