A Intercom, software company located in San Francisco, California and serving 25 thousand companies around the world, announces a partnership with the Nortrez, a technology hub specialized in infrastructure solutions.The objective of this collaboration is to include in the Nortrez portfolio a new customer service and support solution, aiming to optimize the management of Information Technology (IT) environments, automate processes and reduce operating costs.
According to Eduardo Schio, Head of New Brands at Nortrez, the inclusion of the help desk resource in the company's portfolio reinforces its position as a reference in the market. “A Intercom is a large company, with a well-established tool, and focused last year on the development and improvement of its AI capabilities, culminating in the launch of Fin AI, proactive artificial intelligence and made to help both the agent and its customer in the services in various channels. The fact that we are chosen to contribute to this expansion is a very optimistic indication for our position in the” market.
Nortrez works with resale and consulting of technological tools, allowing companies of different sizes and segments to have access to the best SaaS (Software as Service) solutions, directed to various organizational areas such as support, cloud telephony, task management, Marketing, IT, Customer Service, Sales, Human Resources and among others.
“With a simple, intuitive interface, and equipped with powerful features aimed at omnichannel support, Intercom solves the pain of small and large companies for years within the Brazilian market, and Nortrez's expertise comes to further optimize this area of expertise” complete Schio.
In addition, the feature is highly scalable, being able to serve from small and medium companies to large corporations. With a responsive interface and customization features, the platform adapts to the specific needs of each client, providing an agile and assertive user experience.
