The integration of business units acquired in recent years has become a key element in LWSA’s ESG strategy. With the consolidation of a single legal and operational structure, the company now operates with more cohesive governance and environmental, social, and management goals. One of the main advances was the acceleration of its commitment to carbon neutrality by 2030.
In 2024, LWSA offset all Greenhouse Gas (GHG) emissions from scopes 1, 2, and 3, relating to 2023 emissions, through the purchase of certified carbon credits from the REDD+ Jari Amapá project. Since 2016, the company has also adopted the use of 100% renewable energy purchased in the Free Energy Market, contributing both to emission reductions and operational predictability and cost control. The company, which operates the largest data center in Latin America, has been part of B3’s Carbon Efficient Index (ICO2 B3) portfolio since 2023.
In the supply chain, the implementation of a procurement system with ESG criteria for supplier risk assessment and mapping has begun.
“We have a structured ESG plan, which is now strengthened by the integration of brands acquired since the IPO. Our challenge lies in maintaining a corporate culture aligned with sustainability goals and overall business management,” says Otávio Dantas, Vice President of Management, Strategy, and People at LWSA.
Currently, LWSA brings together 11 business units and 14 brands under a single governance structure. The portfolio covers the entire digitalization journey for entrepreneurs, with solutions ranging from e-commerce to payment methods, ERPs, logistics, and digital presence. Today, the company holds a 22% share of the Brazilian e-commerce market.
Diversity and inclusion
LWSA has invested in productive inclusion and professional training. Women now represent 40% of the company’s workforce. Additionally, 36% of leadership positions are held by women, contributing to salary equity. The company is redesigning its job and salary structures to reduce disparities.
The ‘Quero Ser Dev’ program, aimed at training new developers, graduated 15 people in its latest edition, seven of whom were hired and remain with the company. In total, 86 professionals have been hired across nine cohorts since the project’s inception, with a retention rate of 58%.
Another highlight is ‘ProgrAmar,’ aimed at including individuals with cognitive disabilities in the job market. The initiative includes a training track for employees, leaders, and mentors. In 2024, the training of PwDs (People with Disabilities) was completed, and 13 employees—leaders and mentors—underwent workplace inclusion training.
Outside the company, the projects extend to the community around its headquarters in the southern zone of São Paulo. ‘Conectaê’ offers technology and employability training to adolescents aged 15 to 17 in institutional care. In recent years, the program has shown consistent results: around 50 youths have been impacted, with an 80% completion rate and a 20% employability rate across two editions. Combined, the company’s educational initiatives have impacted over 200 people since 2023.
Recognition comes in the form of rankings. In 2024, the company remained a standout in Great Place to Work, with top positions in ethnic-racial (8th place), LGBTQIAPN+ (10th place), and gender equity (22nd place) categories. LWSA is also part of B3’s IDIVERSA Index, since its inception in 2023.
Governance: materiality, committees, and structured succession
In governance, the company updated its materiality matrix by incorporating the concept of double materiality, which considers both the impact of its activities on the environment and society (impact materiality) and the effect of sustainability issues on financial performance (financial materiality). Additionally, an ESG Committee was created, integrated with the Vice Presidency of People, Culture, and ESG.
The Board of Directors now has 37.5% independent members. At the same time, the planned transition of the executive presidency was completed as part of a succession process guided by active Board participation and aligned with the company’s strategic goals.
