Driven by Artificial Intelligence, Eu Delivergo delivers 12 million deliveries

Eu Delivergo, a logtech that connects retailers to the largest network of autonomous delivery companies in Brazil, reached the mark of 12 million deliveries in the 1st half of 2024. The company also achieved a growth of 36% in the same period, compared to 2023. The Pet, telephony and Fashion sectors were in evidence, registering numbers higher than the general average of the company, with an increase of 50% in some categories.

Since 2023, Eu Delivergo has been conducting significant strategic actions and investments, with a special focus on the implementation of AI technologies. In addition, the company has expanded its presence in the Ship From Store model to the Northeast, integrating more stores and enhancing operations in the region. An important part of the result comes from the implementation of urban hubs in the interior of Sao Paulo and in the South region, improving the coverage and speed of shipments through more efficient routes, all optimized by Artificial Intelligence algorithms. To improve the user experience, an evaluation system with tracking and NPS (Net Promoter Score) was implemented, which uses AI to obtain more accurate customer feedback.

Vinicius Pessin, CEO of Eu Delivergo, celebrates: “We are extremely happy with this performance. Expansions and investments aim to meet the growing demands of the market, always focusing on customer satisfaction”.

The Company also highlights the growth arising from platform licensing, now called Envoy, in the SaaS (Software as a Service) model. With this, customers are using all the robust and efficient tools that until then were exclusive to large delivery applications.“Our goal is to share the advanced technologies of last mile delivery orchestration, enabling all companies to optimize their end-to-end delivery operations”, says the executive.