Freshworks and Unisys join forces to transform IT management for medium and large enterprises

A Freshworks Inc., a global AI service software company focused on people, announced a strategic agreement with Unisys (NYSE: UIS), a leading global technology solutions provider, to resell Freshworks' modern IT Service Management (ITSM) solutions, including Freshservice and Device42. This partnership highlights a mutual commitment to serving the middle market (an often overstretched and underserved segment in the IT landscape.

“Our collaboration with Unisys is driven by a shared vision that the market needs a new approach to IT services. Together, we aim to break the status quo with easy-to-use and deploy software that gives IT, operations and business teams the ability to deliver exceptional experiences without the complexity of”, said Laura Padilla, senior vice president of global channels and partners at Freshworks.“Unisys' deep experience and global reach make the company the perfect partner to help us rapidly expand into medium and large markets.”

As the first large-scale Managed Service Provider (MSP) in the Freshworks ecosystem, Unisys presents a powerful new channel for Freshworks.By supporting customers in more than 120 countries, Unisys serves a diverse range of industries, including the commercial, financial and public sectors.

Recently, Unisys secured a win with a mid-sized US industrial company that chose Freshservice over its previous IT provider and successfully went live in less than 12 weeks.Freshservice's ease of use, agile deployment and rapid time to value highlight the practical benefits of Freshworks' approach, while further enriching and strengthening Unisys' robust portfolio in enterprise service management.

“We are excited to partner with Freshworks to provide innovative solutions for medium and large enterprises.This collaboration leverages our global workforce of IT professionals and our extensive experience in ITSM and field services”, said Patrycja Sovera, senior vice president and general manager of the Digital Workplace Solutions business unit at Unisys.“Together, we are well positioned to generate significant value for our customers by enhancing their operations and delivering exceptional service experiences.”

Freshworks' expanding partner ecosystem - which includes more than 500 active partners - continues to grow with this strategic collaboration.With Unisys' global workforce of IT professionals and the company's expertise in ITSM and field services, the partnership positions Freshworks for accelerated growth while reinforcing its mission to make ITSM accessible to mid-sized businesses worldwide.