Companies across eight industries create more than 90 generative AI chatbots in two months

The first 60 days of commercialization of Zenvia's Generative AI Chatbot, which enables companies to create personal, engaging, and fluid experiences throughout the customer journey, already show the impact of technology on the market.

During this period, small and medium-sized companies from the agricultural, technological, legal, real estate, financial, tourism, services and retail sectors invested in the product and completed 99 chatbots of generative AI, that is, more than three every two days!  

Among the main use cases are: consultation of events and training schedule, service screening, confirmation of participation in events, information about the company and its products, guidelines on purchase and sale, registration, consultations and contract management. 

The easy creation and implementation of the Generative AI Chatbot are responsible for the results, combined with the company's effort to make the ability to use a robot with high natural language processing capacity and understanding complex questions to create intelligent and resolutive conversations increasingly agile.

“Traditional“Chatbots take days, weeks or months to go live. Now we are talking about creating value with AI in about 5 minutes. A milestone for those who need efficiency to generate good results, which is the reality of all companies, even with greater impact on medium and small”, says Lilian Lima, CTO of Zenvia..

Generative AI chatbots have already created 147 new skills (the specializations that chatbot performs in the customer journey) and more than 100 content. 

“With our richer knowledge base, our customers have many more resources to develop their generative AI chatbots, which ensures a better understanding of consumer behavior and greater assertiveness in” responses”, reinforces Zenvia's CTO.

This benefit is added to the competitive advantages already mapped by the company, which can be translated into: increased operational efficiency, cost reduction, improved user satisfaction and reduced service time and support for multiple languages and cultural contexts.

The solution

Zenvia Generative AI Chatbot allows customers to configure and customize their chatbots with just a few clicks, without the need for technical expertise.

Features include user-friendly interface, ease of defining scope in informal language, simplified integration with communication channels available in Zenvia Customer Cloud, and brand-appropriate voice tone alignment. Users can also include skills at any time, increasing the flexibility and utility of Generative AI Chatbot.

New features are already being developed, focusing on integration into the customer ecosystem through APIs, ERPs, CRMs and market integration solutions.

“We are opening up diverse possibilities for the future of the” customer experience, adds Cassio Bobsin, CEO of Zenvia..