Diálogo, a logistics company of the BBM Group, specialized in last mile deliveries for e-commerce and marketplaces, announces a new app for small and medium-sized online retailers. This is Diálogo Go, an app developed to simplify and optimize the entire delivery and product pickup process.
According to BBM Logística’s CEO, Agapito Sobrinho, the new app reinforces Diálogo’s commitment to being a strategic partner for the growth of e-commerce stores. “Diálogo Go embodies our purpose of simplifying logistics for online sellers. We created a tool that empowers merchants, giving them autonomy, transparency, and control over their deliveries—all in the palm of their hand,” says the executive.
The app’s features include: freight booking for pickups and deliveries; scheduling item pickups based on the best day and time for the merchant; real-time tracking of each delivery step; access to order history and notifications; quick and direct customer support for issue resolution; and freight cost simulation and direct payment via credit card or Pix in the app.
“Diálogo Go was designed to bring agility and simplicity to online stores and marketplaces. Quickly and online, merchants will be able to manage their entire delivery cycle autonomously and centrally,” explains Jorcei Chiochetta, Director of Fractional Transport and E-commerce.
Diálogo Logística performs over 1.6 million deliveries per month across much of the national territory for major retail companies such as Amazon, Renner, and O Boticário.
Currently, Diálogo provides its partner delivery drivers with an app to optimize their work and make e-commerce deliveries more efficient. Among other features, the app offers: smart and flexible routes; daily delivery overview; delivery confirmation; and support for delivery assistance. The tool also provides updated information on delivery progress, allowing customers to track their order status.