Brazil is the first AI platform to solve problems between consumers and companies

An innovative solution is arriving in the Brazilian market to transform the way consumers interact with companies. The Solve AI It is the first national platform dedicated to solving large-scale problems using artificial intelligence. Developed on the AI-first model, it is exclusively dedicated to resolving issues between consumers and companies. Utilizing artificial intelligence, the platform promises to simplify processes and eliminate frustrations, such as improper charges, service failures, and billing discrepancies, offering a modern and effective alternative to the rigid and time-consuming customer service via the SAC.

Created to make the consumer's life easier, the Solve AI It acts as a free, specialized virtual assistant in consumer rights, available 24 hours a day.The Solve AI Emerges with the conviction that consumers do not just want to complain, but to resolve their problems quickly and efficiently.", says Vicente Camilo, founder of the platform.

When starting the process, the client accesses the platform Solve AI And report your problem directly. The system captures all the information, interprets the complaint in detail, and provides instant feedback. After the user's approval, the platform acts in various ways to resolve the reported problem. It can call the company on behalf of the consumer and talk to the representative to solve the problem, promote conciliation between the consumer and companies, and even prepare an initial petition for the consumer to access the Justice system.  

The objective of Solve AI It is not to generate an avalanche of new legal processes, pitting consumers against companies. On the contrary, the goal is to facilitate the resolution of issues even before they become a problem for the companies. It is enough for the company to register the business rules within the system, and Resolva will seek resolution and reconciliation with the consumer, through different channels.In addition to offering a simplified experience for users, our platform provides companies with a structured and effective way to handle complaints, contributing to the improvement of their internal processes. We are introducing an innovative approach that speeds up problem resolution, reduces costs, increases satisfaction levels, and promotes constructive collaboration between consumers and companies.", explains Vicente.

The Solve AI It was launched in January 2025, covering the telecommunications market. By June 2025, it will establish its presence in the main customer experience (CX) markets: telecommunications, e-commerce, banks and financial institutions, and aviation. With the aim of expanding further, the platform will broaden its reach to other relevant CX markets by December 2025. During the testing period, the Solve AI Achieved a resolution rate of 80% with a Net Promoter Score (NPS) of 90, illustrating the satisfaction of consumers and businesses in resolving a wide range of issues they face. The goal now is to scale up and resolve more than 500 thousand problems by the end of the year.

The platform ensures the rigorous protection of consumer data, strictly following the guidelines set forth by the General Data Protection Law (LGPD).Ensuring the privacy and security of users' personal information is a central priority of the platform, which implements robust measures to protect sensitive data throughout the entire process of interaction and problem resolution with the operators.", reinforces Vicente.

Committed to effectively resolving consumer issues through artificial intelligence, Resolva AI promises to simplify users' lives and positively strengthen the relationship between consumers and companies. With ambitious expansion plans into new sectors, the platform positions itself as a facilitator of quick solutions and a catalyst for the modernization and continuous improvement of the consumer experience in Brazil.